
LiteBit.eu, a Netherlands-based cryptocurrency broker, provides a platform that enables everyday consumers to buy, sell, and store 55 different types of cryptocurrency.
The cryptocurrency boom made it clear that LiteBit.eu needed to support their live support agents, who already were using Zendesk ticketing, with a more personalized customer experience.
LiteBit.eu created one of the world’s first Automated Customer Experience (ACX) Teams, dedicated to introducing the benefits of AI to the customer journey with Ada.
In less than a month, members of LiteBit.eu’s ACX team worked with Ada’s Consultants to build and launch a 24/7 branded chatbot that deflects 80% of customer inquiries across its website and app and supports 10 different languages.
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