The AI Agent for customer service
Hire an AI Agent that can immediately resolve over 70% of inquiries.
The brain of your AI Agent
Rather than trying to match a scripted response to a unique problem, your AI Agent draws on existing knowledge sources and data from third-party tools to reason through each situation. It considers past actions and the context of the conversation to determine how to best resolve an inquiry and deliver a truly personalized resolution.
Your AI Agent runs every response through proprietary safety checks powered by Ada’s Customer Service LLM to ensure every interaction is safe, accurate, and relevant.
Deloitte
Technology Fast 500
Forrester
Conversational AI Wave Challenger
G2
High Performer
The complete AI-first customer service platform
Replace script-heavy, hard-coded chatbots with a powerful AI Agent that’s easy to deploy, measure, coach and continuously improve.
Solve unique problems with personalized resolutions
Craft tailored responses to complex inquiries, powered by all your existing data sources — from your help center, to your CRM, to your order management system.
- Learn from any knowledge source
- Perform complex actions
- Engage in human-level reasoning
Ensure no insight goes uncovered
Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.
- Automatically measure resolutions
- Track the quality of every conversation
- Understand the impact on key metrics like CSAT
Coach AI to be your top performing agent
Refine your customer service over time, and provide automated experiences that align with your company’s values and policies.
- Understand how your AI Agent makes decisions and resolves inquiries
- Guide your AI Agent to improve using natural language
- Align the actions your AI Agent can take with company policies
Seamlessly deploy across channels and languages
You don’t need to buy multiple tools to automate customer service across different markets and modalities.
- Launch your AI Agent on web, mobile, social, SMS, and phone channels
- Instantly serve global customers in 50+ languages
- Improvements to your AI Agent are applied across channels
An AI-powered platform built for CX teams
Discover the power of an AI Agent for your business.
See all Case StudiesBased on Automated Resolutions, our AI Agent is equivalent to 10 full time agents. We’re not reducing our headcount. We’re reinvesting those agents into our business. The agent time savings we’ve realized by implementing Ada has allowed us to form a ‘gold glove’ team for our top tier of clients.
