prepare for 2025 tax season: improve customer service with AI
Worried about the influx of inquiries during tax season? Let’s talk about how you can be better prepared for the 2025 tax season.
the AI customer service platform that makes continuous improvement effortless
Stop managing tickets. Start exceeding expectations. Ada's AI customer support handles 83% of inquiries, elevating your team to their highest potential.
drive impact with an AI customer service platform
Go beyond chatbots with Ada— a platform that empowers your team to deliver exceptional customer experiences with intelligent AI agents.
deliver extraordinary experiences on every channel
42% reduction in average agent handle time
View case study“With Ada, we know the automated resolution will continue to improve as the AI agent learns and grows. There’s significant flexibility in making changes and improvements. The responses and the accuracy are phenomenal.”
Tal Gulst
Bot Manager
focus on growth, not backlogs
60K human labor hours saved per month
View case study“Our AI agent provided a level of operational leverage that we couldn't have achieved with traditional methods, and has given us the flexibility to focus on strategic growth initiatives while keeping our customer service top-notch”
Ismail Ostrilski
Head of Operations
serve customers wherever, whenever
75% CSAT on AI interactions
View case study“Coaching Will-E, our AI agent, is like training a new employee—but faster and more consistent. We’ve created a self-improving system that delivers personalized support to our customers at scale”
Ashley Tridle
Support Supervisor
“Implementing Ada's AI agent has allowed us to manage increasing support volumes without expanding our team. This strategic approach enables us to allocate resources effectively, maintain exceptional service quality, and remain focused on our mission to improve financial inclusion”
Fara Remtulla
COO at Brigit
a platform to effortlessly manage your AI agent
With Ada, improving your AI agent’s performance is as simple as four easy steps.
measure
Gain clear insights into your automated conversations—pinpointing where your AI agent delivered relevant, accurate, and secure responses, and uncovering opportunities for continuous improvement.
test
Refine and perfect your AI agent by simulating real conversations, enabling you to test, learn, and optimize its performance before launching it to your customers.
coach
Coach Ada to follow specific rules, guidance, and multi-step processes. Provide feedback with confidence that your AI agent will continuously learn and grow with your business.
extend
Connect with your customers in over 50 languages, reaching them on their preferred channels—whether through chat, voice, or email—ensuring exceptional support wherever they are.
focus on data that drives impact
Track, analyze, and improve your AI agent’s performance—focus on resolutions, measure impact with real-time KPIs, and uncover opportunities for continuous improvement.
Dive deep into customer conversations to determine if they were accurately resolved by your AI agent — not just deflected.
View your AI agent’s impact on business goals with intuitive dashboards that show real-time metrics like CSAT and resolution rate.
Pinpoint where issues were resolved effectively and spot areas for improvement to boost resolutions and keep customers happy.
preview your AI agent in action
Refine and perfect your AI agent by simulating real conversations, enabling you to test, learn, and optimize its performance before launching it to your customers.
Set up tests, develop hypotheses, and run experiments to optimize your AI agent’s performance.
Test changes in a sandbox environment and simulate various customer scenarios without risk.
Seamlessly implement updates that enhance customer satisfaction, all while maintaining a smooth and uninterrupted customer experience.
continuously improve over time
Provide feedback with confidence that your AI agent will continuously learn and grow with your business.
Guide your AI agent with simple, no-code AI coaching that ensures it continually delivers exceptional results.
Gain clear insights into your generative AI agent’s decision-making process—understand its actions, provide feedback, and drive improvements to enhance performance.
Coach your AI agent to follow specific rules and resolve more complex inquiries with step-by-step instructions and guidance.
automate across channels and languages
Effortlessly connect with your customers in over 50 languages, reaching them on their preferred channels—whether through chat, voice, or email—ensuring exceptional customer support wherever they are.
Seamlessly integrate across all your customers’ favorite channels—messaging, email, and voice.
Support 50+ languages to connect with customers worldwide.
Deliver instant, around-the-clock assistance, every day of the year.
top features for customer 
support managers
segment and personalization
Tailor your AI agent’s responses by customer segment, geography, channel, and more.
securely authenticate customers
Authenticate users seamlessly to enable personalized interactions with your AI agent.
proactively engage customers
Provide timely, targeted support triggered by website behavior or account issues.
keep customer data secure
Protect privacy with custom PII redaction, ensuring your AI agent processes only necessary data.
adhere to company processes
Handle complex inquiries by training your AI agent to follow step-by-step instructions.
ada's reasoning engine™ is the brain behind your top-performing AI agent.
By combining safety checks, guidance, advanced knowledge retrieval, a suite of cutting-edge LLMs, and action capabilities between your business systems and integrations, we’ve given you the control you need to coach a problem-solving powerhouse. Watch your AI agent understand and isolate customer issues, gather knowledge from diverse sources and create an action plan to resolve the inquiry—all while remaining relevant, accurate and safe every single time.
sync with the systems that power your business
Built to seamlessly integrate with critical business systems like Contentful, Salesforce, and Twilio. Ada’s prebuilt connections ensure real-time information sharing across platforms, enhancing the efficiency of your AI-powered customer support.
become an AI customer service expert
