A complete CX team in one platform
Ada is your most helpful agent, your most insightful analyst, and your most reliable QA manager.
Transform your team and turn customer service agents to AI coaches, who will guide your AI Agent to improve over time and resolve more customer inquiries.
We've helped 350+ businesses save time, money and resources
Hire your next top-performing agent
Onboard, measure and coach your AI agent — like you would a human — and start resolving more inquiries, with less effort.
Automatically resolve up to 75% of customer inquiries
Connect your AI Agent to information about your company, products and services, and parts of your existing tech stack to learn from it in seconds.
Uncover opportunities for improvement — without lifting a finger
Identify which automated conversations are truly successful — where your AI Agent provided relevant, accurate and safe responses — and where there is an opportunity to help your agent improve. Dont just contain conversations, resolve them.
Drive continuous improvement with guidance and AI coaching
Provide feedback and share guidance in plain language so that your AI Agent performs in a manner that is aligned to your brand and business goals.
Automate your customer service with Ada
An AI-powered platform built for CX teams
Discover the power of an AI Agent for your business.See all Case Studies
Discover the potential of AI-powered customer service
Read the full study and discover how Ada customers established a robust and easy-to-manage customer service automation platform that delivers results.Get the Forrester® Report
Our generative AI experts have gathered insights for you to understand how to evolve your team, strategy and tech stack for an AI-first future.Get the Toolkit