The ultimate guide to SaaS customer service automation
Customer service automation can free up valuable resources. Here's how AI can pave the way for quality service at scale for SaaS companies.
Mudit Bhasin
Manager, Professional Services
400
M+
users supported worldwide
25
M+
hours of human labor saved
70
%
of conversations automatically resolved
8
X
cost reduction vs human agents
Results that redefine expectations
Scale and improve your customer experience.
Three steps to ROI
From onboarding to resolution in minutes
Onboard Ada using existing support content
Instantly teach Ada everything it needs to know about your company by connecting your knowledge sources, data, and key business systems.
Uncover improvements with AI-driven insights
Identify which automated conversations are truly successful — where Ada provided relevant, accurate, and safe responses — and where there is an opportunity to improve.
Drive continuous improvement and maintain control with AI coaching
Coach Ada to follow specific rules, guidance, and multi-step processes. Provide feedback with confidence that Ada’s AI Agent will continuously learn and grow with your brand.
Automate across channels, effortlessly
Reach your customers in 50+ languages, on the channels they prefer.
The easiest platform to integrate into your customer service tech stack
Build only what's unique to your brand and let Ada handle the rest. Ensure compliance, security, and reliability, all while using a single customer experience platform that seamlessly operates across all channels, languages, and audiences.
Platform Overview
Tap into the best intelligence with Ada’s Reasoning Engine™
Ada’s AI Agent grows, learns and works 24/7 to continuously improve your business.
Combining safety checks, guidance, advanced knowledge retrieval, a suite of cutting-edge LLMs, and action capabilities with your business systems, the Ada Reasoning Engine™ gives you the control you need to coach a problem-solving powerhouse.
Learn MoreBattle-tested AI with enterprise-level rigor
Trusted by leading companies across 35+ countries.
Enterprise-grade security
HIPAA, SOC2, and GDPR compliant, we protect sensitive data and maintain rigorous adherence to industry-leading security and compliance practices.
Safety and accuracy controls
Safety controls built into Ada’s Reasoning Engine™ are used to ensure generations comply with your company's policies.
Privacy-by-design
Integration of the highest standards of protection at every stage in the data lifecycle ensure compliance with privacy laws and regulations.
Reliability and scale
Manage millions of interactions and effectively handle peak loads without compromising service quality.
AI customer service insights to keep you one step ahead
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