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The Year of the Customer

Top 5 Automated CX Trends in 2021

Drawing from the 120 million conversations that took place within Ada's platform in 2020, this report highlights the top 5 automated cx trends to look out for in 2021 and beyond.

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www.ada.cxhs-fshubfsHappiness chatting with Conversational AI
Forrester Reprint

Contact Center Technologies for Customer Service

Customer service leaders know that great customer service is driven by ease, effectiveness, and emotion.

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Uncover your ROI!

Turn your cost center into a profit center

Find out how much you will save with Ada, and learn how automating your customer service with Ada will impact your business.

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The Impact of Automated Customer Experience (ACX)

30 days

to deflect 30% of inquiries

Up to 98%

reduction of customer wait time

80%+

inquiry deflection

Launch an AI chatbot in days

Building and managing a customer experience chatbot with Ada doesn’t tie up developers. Our no-code chatbot platform is made for CX professionals - those who know the best business best - to introduce an automation-first strategy that transforms the customer experience.
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Our AI chatbot takes your CX personally

Ada's chatbot automates so much more than FAQ's with personalized content in 100+ languages. From the first greeting to the final payment, turn on AI-powered customer service across every channel.
See how

Reveal new revenue with an AI-powered chatbot

Ada's AI chatbot takes its value beyond cost reduction by generating new customer revenue through up-sell and cross-sell. Customer service doesn't have to be a drain on your budget - in fact, Ada changes your customer support from cost to revenue center.
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Experts agree - Ada is disrupting the world of customer experience.

forbes

“Ada has delivered transformational, measurable results to some of the world’s most innovative brands.”

emarketer

“Ada reduces wait times and allows companies to scale their offerings while maintaining existing support budgets.”

Techvibes

“Ada can automate more than 70% of a client’s customer interactions and save millions of dollars in overhead.”

TechCrunch-1

“Ada’s automation is changing how people are working by creating completely new departments, titles and roles.”

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54 reviews

"Ada truly has a partnership mindset and approach."

“It is intuitive and easy to understand.”

"Ada understands that every client is different."

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Forrester Report:

Contact Center Technologies for Customer Service

Customer service leaders know that great customer service is driven by ease, effectiveness, and emotion. Download the report to learn more.

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