Chatbots respond.
Ada takes action.

Don’t let your brand be held back by clunky chatbots — you and your customers deserve better. Ada empowers your brand to treat everyone like a VIP, so that your millionth customer feels like your first.

Get a Demo
Meta_Platforms_Inc._logo (1) Square logo-verizon-brand logo-yeti-brand logo-shopify-brand Mailchimp logo-zoom-brand

The brand interaction platform for everyone

With a no-code builder and a suite of out-of-the-box integrations, Ada’s brand interaction platform has everything you need for every team — support, marketing, sales, and IT. Using AI and advanced NLU, Ada automates thousands of conversation topics across the most popular digital channels within a single platform.

3B+
Automated Interactions
50%
Increase in Agent Efficiency
98%
Reduction in wait times
10X
Increase in ancillary revenue

The Automated Brand Interaction framework

Support doesn't need to be reactive

Ada's Automated Brand Interaction (ABI) framework shifts the value from simply answering common support questions to taking action and eventually anticipating customer needs.

img-package-core
icon-package-answer
Core

Answer

Quickly resolve common questions with automated FAQ and smart search capabilities, out-of-the-box ticketing, and use-case driven reporting.

Capabilities:

  • Automated FAQ
  • OOTB Ticketing CRM
  • Analytics
View Core Features
img-package-advanced
icon-package-action
Advanced

Action

Provide personalized responses to specific questions, and facilitate action with segmentation, multilingual NLU, and a breadth of applications.

Capabilities:

  • Segmentation
  • Multilingual
  • Custom Integrations
  • Mobile Channel
  • Return to Chat Notification
View Advanced Features
img-package-pro
icon-package-anticipate
Pro

Anticipate

Anticipate needs and act preemptively across multiple channels with data enrichment, Proactive Campaigns, and IVR to SMS.

Capabilities:

  • Proactive Campaigns
  • A/B Testing
  • CRM Integrations
  • Data Enrichment
View Pro Features

As featured in

Forbes 3 venture-beat-logo the-wall-street-journal-logo(1) time-logo-red

Automation that drives results

In a digital world, where people expect their needs to be met with a quick chat or button click, delivering valuable interactions at scale is impossible without automation.

Ada bridges the divide between you and the people who are trying to talk to you. Every moment, everywhere.

Purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be.

Get a Demo
bot-1 bot-2 bot-3

Brand leaders are talking about Ada

logo-zoom-light
lindsey-liranzo-1 Lindsey Liranzo
Head of Global Online Sales & Development

"Ada has empowered our customers to self serve when able, and connect with our Sales or Support teams when additional help is needed. Serving all of our customers in a quick, efficient way while delivering happiness is very important to us. Ada has helped us scale to achieve that goal in an unprecedented time."

View Case Study
AirAsia
bayley-clark-resized Bailey Clark
Head, Customer Happiness

"In just weeks, we were able to launch automated brand interactions that transformed the experience for our traveling customers, whenever and wherever they are in the world. We have cut customer wait times from more than one hour to less than one minute."

View Case Study
Tango-Card-white-logo
Walter Tucker Walter Tucker
Director of Support

"Implementing Ada has enabled our support teams to spend substantially more of their efforts on harder-to-solve problems. Our customers are now able to quickly serve themselves for most common problems — or get to a knowledgeable agent without writing an essay."

View Case Study

Get started quickly with a library of out-of-the-box apps

Applications make personalized brand interactions possible. Ada offers a library of one-click, out-of-the-box applications with tools across support, marketing, sales and IT. We also offer deep integrations into backend industry systems, for Telco, Airlines, Ecommerce and Retail, Fintech, SaaS, and more.

Browse App Directory

Read up

on Brand Interaction

Treat everyone like a VIP

Get a Demo