Ada Support
Fireside Chat: Addressing the unique challenges of SaaS customer service

Built for enterprise, loved by customers

Trusted by enterprises to serve billions, Ada’s AI Agent effortlessly automates customer service across messaging, email, phone, and SMS.

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Canva logoWealthsimple logoPinterest logoAfterpay logoSquare logoMailchimp logoIpsy logoVerizon logoWeber logoYeti logo
400
M+
users supported worldwide
25
M+
hours of human labor saved
70
%
of conversations automatically resolved
8
X
cost reduction vs human agents

Results that redefine expectations

Scale and improve your customer experience.

10
FTE
workload managed by their AI Agent and continuing to grow

Deliver customer experiences that exceed expectations

78
%
reduction in cost‑per‑ticket in the first year

Improve the operational efficiency of your organization

6.7
X
ROI in year 1

Eliminate the risk of implementing AI solutions

Three steps to ROI

From onboarding to resolution in minutes

Onboard Ada using existing support content

Instantly teach Ada everything it needs to know about your company by connecting your knowledge sources, data, and key business systems.

Uncover improvements with AI-driven insights

Identify which automated conversations are truly successful — where Ada provided relevant, accurate, and safe responses — and where there is an opportunity to improve.

Drive continuous improvement and maintain control with AI coaching

Coach Ada to follow specific rules, guidance, and multi-step processes. Provide feedback with confidence that Ada’s AI Agent will continuously learn and grow with your brand.

Automate across channels, effortlessly

Reach your customers in 50+ languages, on the channels they prefer.

Messaging

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Voice

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Email

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The easiest platform to integrate into your customer service tech stack

Build only what's unique to your brand and let Ada handle the rest. Ensure compliance, security, and reliability, all while using a single customer experience platform that seamlessly operates across all channels, languages, and audiences.

Platform Overview
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Cohere logoOpenAI logoAnthropic logoGemini logoMeta logoMistral logo

Tap into the best intelligence with Ada’s Reasoning Engine™

Ada’s AI Agent grows, learns and works 24/7 to continuously improve your business.

Combining safety checks, guidance, advanced knowledge retrieval, a suite of cutting-edge LLMs, and action capabilities with your business systems, the Ada Reasoning Engine™ gives you the control you need to coach a problem-solving powerhouse.

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Battle-tested AI with enterprise-level rigor

Trusted by leading companies across 35+ countries.

Enterprise-grade security

HIPAA, SOC2, and GDPR compliant, we protect sensitive data and maintain rigorous adherence to industry-leading security and compliance practices.

Safety and accuracy controls

Safety controls built into Ada’s Reasoning Engine™ are used to ensure generations comply with your company's policies.

Privacy-by-design

Integration of the highest standards of protection at every stage in the data lifecycle ensure compliance with privacy laws and regulations.

Reliability and scale

Manage millions of interactions and effectively handle peak loads without compromising service quality.

Meet Tal Gulst
Bot Manager at monday.com, and learn how they decreased average handle time by 42% in just 6 months.
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Meet Allie Hurley,
Head of Global Support at ClickUp, and learn how they instantly increased Automated Resolution by 20% .
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Meet Justin Michaud,
Director of Customer Care at Life360, and learn how they achieved 291% ROI.
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AI customer service insights to keep you one step ahead

The ultimate guide to SaaS customer service automation
The dark side of AI customer service: 5 pitfalls to avoid
Automated customer service: The secret weapon for high-growth SaaS companies
How AI is revolutionizing the omnichannel customer experience
How we train large language models for Ada’s AI Agent
Multichannel to omnichannel: A customer service evolution