Ada Support

reimagine customer service with AI for email

Turn your email channel into a productivity powerhouse with AI automation that resolves 70% of emails instantly.

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why ada email?

Email is one of the most used support channels, yet often the slowest. With Ada, your inbox becomes an engine of efficiency—delivering fast customer support while maintaining that personal touch.

lightning-fast resolutions

With Ada, your customers get instant, personalized replies, even for multi-threaded inquiries —no more delays or backlogs, just resolutions in seconds.

deliver a seamless experience

Unify your email experience with chat, voice and social to create a consistent, end-to-end customer journey - all managed from one platform.

see results from day one

Start automating email support in minutes and let Ada manage the heavy lifting. As your queue clears, real-time insights ensure your customer experience continues to improve, day after day.

“Ada’s AI agent has had a huge impact on our operational efficiency. Now, we have the same "brain" and logic powering both our email and chat channels. If we're building a flow to improve the customer experience with our chat channel, our customers reaching out via email can enjoy that same experience. This is a huge boost for us.”
Ariel Roitman portrait
monday.com logo
Ariel Roitman
Group Manager, CX Knowledge at monday.com
View case study

product features and capabilities

Process incoming emails and provide immediate replies, ensuring customers receive answers without delays.

Automatically handle multiple inquiries within a single email, resolving each with context and accuracy—no matter the thread length.

Real-time speech recognition with LLM-driven reasoning to deliver human-like, back-and-forth conversations that feel natural and intuitive.

Ada works alongside your existing telephony systems, extending the life of legacy investments while unlocking independence from restrictive CCaaS vendor licensing.

trusted by leading brands

Trusted to power billions of conversations, 24/7

Recognized as an industry leader

  • Gartner Emerging Challenger
  • Fast Company Next Big Things in Tech
  • Forrester Conversational AI Wave Challenger

Unmatched security and compliance

  • SOC 2 Type II
  • GDPR
  • CIS 8.0 Framework

connect ada to your existing support inbox

Ada automates email support with built-in integrations for Zendesk and Salesforce, and a flexible Email API that connects to any source—seamlessly fitting into your existing workflows.

email automation made simple

Ada's platform makes managing & improving the performance of your AI Agent, effortless.

step 1

book a demo

See Ada’s email automation in action and discover how it fits into your unique workflows.

1

step 2

refine before you go live

Address outstanding ticket backlogs and simulate email interactions to fine-tune how Ada handles inquiries, follows up, and maintains conversation threads naturally.

2

step 3

train your AI agent on email

Leverage Ada’s guidance tools to refine workflows, enhance multi-thread resolutions, and ensure seamless escalations—so every response gets smarter over time.

3

step 4

expand at your pace

Roll out Ada’s email automation one step at a time—whether by quantity region, brand, or language—and scale effortlessly as your business grows.

4

start automating
email effortlessly

resources built for customer service leaders

ready to transform your
email Get a demo support?

Gain expertise through Ada's deep resource library. Dive into executive workshops, webinars and practical courses designed to keep you ahead of AI customer service.

Yeti logoCanva logoIpsy logoMailchimp logoPinterest logoWeber logoMonday logoSquare logoAfterpay logoClickup logoAirAsia logoBrigit logoTango logoNeo logoZoominfo logoGrab logo
Yeti logoCanva logoIpsy logoMailchimp logoPinterest logoWeber logoMonday logoSquare logoAfterpay logoClickup logoAirAsia logoBrigit logoTango logoNeo logoZoominfo logoGrab logo