Integrations

Automatically create callback requests and transfer calls from your AI Agent to a human agent, complete with ticket context.

Connect your AI Agent to knowledge entries in Contentful to teach it about your company and instantly generate conversational replies.

Integrate across the entire Dixa suite. Connect a knowledge base and route conversations to an agent over chat, email, and phone.

Seamlessly handoff conversation to a human over messaging and phone channels, passing conversations context to agents.

Bring a specialized human agent into the conversation when needed. Pass conversation context to agents to speed up service.

Connect your AI Agent to knowledge in Kustomer, and easily transfer conversations to a human agent, complete with context, when needed.

Use Ada's Github integration to ingest knowledge content from Docusaurus to power your AI Agent's responses.

Powered by Ada's Github integration, connect existing content from GuruKB to generate accurate, relevant, and safe responses from your AI Agent.

Track and measure the performance of your AI Agent in real-time and easily gather insights to refine the customer experience.

Create and update cases and contacts, escalate conversations to a human, and sync Salesforce Knowledge content to power your AI Agent.

Analyze historical support tickets with Lang.ai to identify top case drivers for your AI Agent to automate and resolve.

AI Agents can transfer customer conversations from messaging channels to an agent in Twilio’s contact center software.

Sync content in Zendesk Guide for your AI Agent to generate answers, create tickets, and tag and route conversations to agents.

Analyze support data to get critical insights on customer sentiment and top case drivers for your AI Agent to automate.

Gather customer insights with UnitQ to identify automation opportunities for your AI Agent.

Reduce customer effort by embedding Chili Piper directly in your chat widget so customers can quickly book a meeting.

Easily let prospects and customers schedule a meeting with your team directly in the chat.

When more help is needed, your AI Agent can find a specialized human agent to take over the conversation.

Sync knowledge base content to generate AI Agent replies and easily escalate conversations to a human in Help Scout when required.

Teach your AI Agent with existing support content. Handoff conversations across channels, passing context to agents for quick resolution.

Seamlessly transfer conversations to a human agent in Intercom, complete with context

Bring a specialized human agent into the conversation when needed. Pass conversation context to agents to speed up service.

Flexibly ingest content from Github files so your AI Agent can generate accurate, relevant, and safe responses based on your existing content.

Easily escalate customer conversations from your AI Agent to a specialized human agent in NICE CXone when more help is needed.