Ada Support

Integrations

Seamlessly connect your AI Agent with your customer service tech stack. Power personalized experiences across channels and languages.

Scripted Bot
AI Agent
Aircall
Automatically create callback requests and transfer calls from your AI Agent to a human agent, complete with ticket context.
Voice Handoff
Scripted Bot
AI Agent
Contentful
Connect your AI Agent to knowledge entries in Contentful to teach it about your company and instantly generate conversational replies.
Content Ingestion
Scripted Bot
AI Agent
Dixa
Integrate across the entire Dixa suite. Connect a knowledge base and route conversations to an agent over chat, email, and phone.
Voice Handoff
Content Ingestion
Messaging Handoff
API Actions
Scripted Bot
AI Agent
AWS
Seamlessly handoff conversation to a human over messaging and phone channels, passing conversations context to agents.
Voice Handoff
Scripted Bot
AI Agent
Gorgias
Bring a specialized human agent into the conversation when needed. Pass conversation context to agents to speed up service.
Messaging Handoff
Scripted Bot
AI Agent
MaestroQA
Track and measure the performance of your AI Agent in real-time and easily gather insights to refine the customer experience.
Data Sync
Scripted Bot
AI Agent
Salesforce
Create and update cases and contacts, escalate conversations to a human, and sync Salesforce Knowledge content to power your AI Agent.
Content Ingestion
Messaging Handoff
API Actions
Scripted Bot
AI Agent
Lang.ai
Analyze historical support tickets with Lang.ai to identify top case drivers for your AI Agent to automate and resolve.
Data Sync
Scripted Bot
AI Agent
Twilio Flex
AI Agents can transfer customer conversations from messaging channels to an agent in Twilio’s contact center software.
Messaging Handoff
Scripted Bot
AI Agent
Zendesk
Sync content in Zendesk Guide for your AI Agent to generate answers, create tickets, and tag and route conversations to agents.
Content Ingestion
Messaging Handoff
Voice Handoff
API Actions
Data Sync
Scripted Bot
AI Agent
Idiomatic
Analyze support data to get critical insights on customer sentiment and top case drivers for your AI Agent to automate.
Data Sync
Scripted Bot
AI Agent
UnitQ
Gather customer insights with UnitQ to identify automation opportunities for your AI Agent.
Data Sync
Scripted Bot
Chili Piper
Reduce customer effort by embedding Chili Piper directly in your chat widget so customers can quickly book a meeting.
App
Scripted Bot
Calendly
Easily let prospects and customers schedule a meeting with your team directly in the chat.
Apps
Scripted Bot
AI Agent
Gladly
When more help is needed, your AI Agent can find a specialized human agent to take over the conversation.
Messaging Handoff
API Actions
Scripted Bot
AI Agent
Help Scout
Sync knowledge base content to generate AI Agent replies and easily escalate conversations to a human in Help Scout when required.
Content Ingestion
Messaging Handoff
API Actions
Scripted Bot
AI Agent
Freshworks
Teach your AI Agent with existing support content. Handoff conversations across channels, passing context to agents for quick resolution.
Content Ingestion
Messaging Handoff
Scripted Bot
Intercom
Seamlessly transfer conversations to a human agent in Intercom, complete with context
Messaging Handoff
API Actions
Scripted Bot
Oracle
Bring a specialized human agent into the conversation when needed. Pass conversation context to agents to speed up service.
Messaging Handoff
API Actions
AI Agent
Github
Flexibly ingest content from Github files so your AI Agent can generate accurate, relevant, and safe responses based on your existing content.
Content Ingestion
Scripted
AI Agent
NICE CXone
Easily escalate customer conversations from your AI Agent to a specialized human agent in NICE CXone when more help is needed.
Messaging Handoff