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The Ada Blog

The latest news and expert advice on AI, automation, and customer service

How to automate email for customer service
Revolutionize your customer service: 5 must-have email automation tools
The ultimate guide to automate email responses for customer service
Product launch: New capabilities to make your AI Agent smarter, more trustworthy, and reason like your top performer
Ecommerce customer service software you need to improve the customer experience
Why customer service companies need to supercharge off-the-shelf models
Top 7 Shopify apps you need for your ecommerce store
Why do customer service chatbots still suck?
New Webinar: From human-first to AI-first customer service
The ultimate guide to ecommerce customer service
Questions to ask before you onboard a conversational AI platform for customer service
What is CSAT, and when (not) to use it
The truth about free chatbots for customer service