Ada Support

Build an extraordinary career

Join Ada at the forefront of AI-first customer service, as we build truly disruptive technology for some of the biggest brands in the world.

Customer service powered by conversational AI

Who we are

We are on a mission to make customer service extraordinary for everyone

Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Verizon, AirAsia, Yeti, and Square.

As an AI-native company, we believe the future of extraordinary customer service is powered by AI. Everyone deserves customer service that meets them where they are, in their language, whenever they need help. That is why we envision a world where every customer interaction is resolved by AI.


Our human approach to work

We are a fully remote, digital-first company with a culture that prioritizes strong relationships. We understand that some things work best in person and organize off-site and team gatherings throughout the year to promote team building.

Employees also have the opportunity to work from abroad. We believe in the richness of travel, and its positive impact on Ada’s employees, both as workers and as humans.



Taking a stand and inviting challenges.
Energize others
Show up with kindness and pragmatic optimism.
Get to the deep why
Know why you’re doing what you’re doing.
Do fewer things, better.
Always be improving
Never settle. Continually strive to improve.
Think long term
Build for where we’re going, not for where we are.

Our Benefits & Perks

Stock options because every Ada employee is an Ada Owner
Health & Lifestyle Spending Accounts to maximize your benefits for your lifestyle
Generous top up benefit for employees on parental leave
Unlimited vacation plus an all-company day off once a month
Dedicated learning & development budget for each employee
Home Office Budget of $1200 in local currency

Where you’re meant to be

Ada is leading the way in AI-first customer service, and we’re looking for people like you to take us further