Live Virtual Event

From Pilot to Proven: Inside Philippine Airlines' Agentic CX Program

See how Philippine Airlines runs an Ada-powered AI agent across multiple languages and hear the business case that won over the board. Includes a live demo of a cancelled flight resolved on messaging.

Save your seat

customer case studies

We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.

Filter by industry: All EcommerceFinancial ServicesGamingMedia & EntertainmentSaaSTelecomTravel
Ecommerce
Endy

Endy

Endy built an AI operating model that scaled to three brands, multiple channels, and a new market, demonstrating best-in-class ecommerce CX.

Learn more
Ecommerce
IPSY

IPSY

Combining visionary leadership with Ada’s ACX platform, IPSY increased both CSAT and Automated Resolution rate, driving a 943% ROI on their generative AI investment and leading the company’s first successful AI implementation.

Learn more
Ecommerce
Loop Earplugs

Loop Earplugs

Loop cut ticket backlogs and boosted CSAT to 80% by automating support with Ada—achieving 357% ROI and redefining CX careers.

Learn more
Ecommerce
Indigo

Indigo

With ada, Indigo has created a customer interface that is fully branded and displayed within their eCommerce site environment – establishing ownership of the delivery experience and ensuring that customers are able to connect with Indigo representatives if they have questions.

Learn more