Ecommerce
Endy
Endy built an AI operating model that scaled to three brands, multiple channels, and a new market, demonstrating best-in-class ecommerce CX.
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We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.
Ecommerce
IPSY
Combining visionary leadership with Ada’s ACX platform, IPSY increased both CSAT and Automated Resolution rate, driving a 943% ROI on their generative AI investment and leading the company’s first successful AI implementation.
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Loop Earplugs
Loop cut ticket backlogs and boosted CSAT to 80% by automating support with Ada, achieving 357% ROI and redefining CX careers.
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Indigo
With Ada, Indigo has created a customer interface that is fully branded and displayed within their ecommerce site, establishing ownership of the delivery experience and ensuring customers can connect with Indigo representatives if they have questions.
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