We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.
With ada empowering customers to self-serve around the clock, the customer success team has more time to manage more complex tasks. Neptune Flood was able to reduce the cost per ticket by 78%, a significant savings that will compound over time.
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Tal Gulst, Bot Manager at monday.com, integrated a generative AI agent into their workflow with ada's AI customer service platform and has not looked back.
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Tango Card was able to maintain 100% SLA adherence and see a 6.7x ROI in the first year after deploying ada.
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Epos Now faced complex support challenges as they scaled, so they leveraged ada’s AI customer service platform to launch their AI agent.
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Trust & Will wanted to extend the same blend of simplicity and empathy to their customer service. Enter an AI agent created on ada.
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With ada, Indigo has created a customer interface that is fully branded and displayed within their eCommerce site environment – establishing ownership of the delivery experience and ensuring that customers are able to connect with Indigo representatives if they have questions.
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Grab's automated Facebook Messenger experience powered by ada has become the preferred service option for its large customer base across Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam.
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AirAsia was eager to make its customer service better and faster, so ada was chosen as part of a new strategy to scale automated support across multiple channels.
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IPSY uses ada to unify customer service across multiple brands and empower their human agents.
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Since going live, ClickUp's AI agent has performed on par with tenured support agents – even suggesting product workarounds that are known to experienced agents, but are not easy to gather from help center articles.
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The AI agent exceeded Brigit's expectations, outperforming their scripted chatbot, and allowing them to grow and scale in a sustainable way that keeps customers at the top of everything they do.
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Shapermint partnered with ada to scale up their synchronous customer engagement while simultaneously improving their industry-leading customer experience.
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ada makes it easy for Rogers Bank to manage their automated customer experience
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With ada, Photobox didn’t need to hire additional headcount to operate during extended working hours. These savings have been reinvested in product innovation to help Photobox remain the market leader in their space.
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ada helped Digicel exceed their CX goals and delight their customers.
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Wave and ada launched Mave during the busiest quarter of the year, and immediately saw reduced year-over-year support ticket creation—65% within the first month.
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Since Moka is founded on AI and data-driven principles, a partnership with ada was written in the stars. In collaboration with their Automated Customer Experience (ACX) Consultant at ada, Moka launched within 5 weeks.
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Balsam Hill used insights from ada to refine the customer journey.
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With ada’s automatic translations of Tile’s live chat content, the Tile team was able to better serve their global customers and see an increase in revenue from their global audiences.
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Wattpad turns to ada to provide its 65 million users around the world with 24/7 multilingual support.
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The strength of ada’s automation enabled Betsson Group to elevate their industry-leading CX, winning the ‘Customer Service Operator of the Year’ award for the fourth time in a row.
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