See how Philippine Airlines runs an Ada-powered AI agent across multiple languages and hear the business case that won over the board. Includes a live demo of a cancelled flight resolved on messaging.
Automate high volume interactions — from claim inquiries to ID cards. Meet SLAs, reduce wait times, and boost CSAT without adding headcount.
Meet Policy Pal, Ada’s AI agent for P&C insurance.
Ask Policy Pal the questions below to see Ada Voice in action!
Reduce service-desk costs with an AI agent that handles endorsements, billing, and renewals—freeing staff to drive growth.
Answer policyholder questions about general insurance terms like “deductible” or “SR-22”—no jargon, no confusion.
Handle hurricanes, winter storms, or back-to-school surges, maintaining service levels without overtime or new hires—AI scales when you need it most.
AI guides policyholders through claim filing and follow-ups, cutting cycle time, leakage, and protecting your combined ratio.
AI triages roadside requests, dispatches vendors, and reduces churn—all while cutting call time.
Automate policy updates, claim tracking, and proof-of-insurance requests with ease. Playbooks help your AI agent resolve high-volume workflows with the same logic, precision, and policy adherence as your human team. Every step is executed exactly how you define it—no delays, no escalations.
SOC 2 Type II, GDPR, and HIPAA alignment protect policy-holder data—no fines, no audit stress.
Route complex FNOL and coverage disputes chats to licensed agents—no extra headcount needed.
AI answers strictly from your underwriting manuals—no off-script risks.
With voice, chat, SMS, and email in one platform, you lower costs and increase higher loyalty across every channel.
”Our AI agent, Will-E has transformed how we approach customer support. By handling inquiries, it’s freed our team to focus on high-value, white-glove interactions. It’s not just about efficiency; it’s about giving our team the bandwidth to provide empathetic support for complex, nuanced questions”
Provide feedback on past interactions— fine-tune tone, add context, or adjust answers. Improvements are automatically applied to future conversations.
Describe claims and underwriting workflows in plain language. The AI follows them exactly.
Spot deflection wins, cycle-time drag, and cost-per-contact trends in real time - turning insights into margin gains.
Customize tone and formality, support 60 languages, and grow loyalty across regions.
Train the AI agent to explain regulatory topics like FCRA and UDAAP, and escalate sensitive terms like “discrimination” to a human.
P&C insurance companies deploying Ada consistently resolve high-frequency policyholder inquiries autonomously, including claims status, policy coverage questions, billing and payment processing, and first notice of loss (FNOL) intake.
Automation rates for structured P&C use cases consistently reach 80%+, with the highest impact during peak periods like catastrophic weather events, renewal cycles, and post-acquisition volume spikes.
Ada's Playbooks can automate the triage and initial handling of claims inquiries: collecting relevant details, verifying policy status, routing to the right claims team or adjuster, and setting customer expectations on next steps.
For P&C insurers where claims inquiries range from simple status checks to complex multi-party situations, an Ada-powered AI agent resolves the former autonomously and routes the latter to the right human resource immediately. Escalation logic is fully configurable, so your compliance and operations teams control exactly where AI agent involvement ends and human judgment begins.
Explore more P&C Insurance industry Playbooks.
Ada holds SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certifications and is built for regulated environments.
For P&C insurers operating across multiple states, Playbooks can be configured to deliver jurisdiction-appropriate responses, ensuring that AI agent answers about coverage, exclusions, or claims processes reflect state-specific policy language.
You also have granular control over handoffs to manage questions that require human agent involvement. Data handling, audit logging, and PII protection meet enterprise insurance requirements.
For more information, check out our trust and safety page.
Yes. Ada operates across voice, chat, email, SMS, and messaging from a single platform, all powered by the same Reasoning Engine™.
Whether a policyholder calls after an accident, emails for a policy document, or chats to check a claim status, an Ada-powered AI agent applies the same Playbooks, knowledge, and escalation logic—delivering a consistent experience across every channel.
Most P&C insurance deployments go live within weeks. The initial phase covers three things:
This year's five ACX Award winners arrived at the same habit from five different industries: treating an AI agent as an operation to staff, measure, and improve, rather than a product to install and leave alone.
