Ada Support

create unforgettable player experiences

Deliver effortless AI customer service that keeps players engaged, loyal, and ready to play.

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AI customer service: the ultimate team player

effortlessly scale for game day

Instantly resolve 80% of player inquiries, ensuring seamless engagement and lower costs.

create personalized player experiences

Leverage data to provide tailored support from onboarding to troubleshooting, boosting retention and satisfaction.

support players across the globe

Deliver consistent, localized support across all channels, keeping players informed without delay.

“Together with Ada we have been able to be even more available and to provide faster resolution times. We are continuously finding new ways of using Ada to improve the service to our customers.”
Melissa Zalbeigi portrait
Betsson Group logo
Melissa Zalbeigi
Director of Customer Service at Betsson Group
View case study

turn every bet into a winning experience

event support

Answer questions about leaderboards, events, and promotions automatically.

account management

Make updates, recoveries, and subscription management hassle-free for players.

enhanced onboarding

Help new players dive in with guided setup and clear game instructions.

critical troubleshooting

Provide instant resolutions for technical, security, or responsible gaming concerns.

“Our partnership with Ada ensures a world-class player experience from the initial account setup through to inquiries. Providing all customers with a VIP experience is becoming significantly more important, and allows our players to have the very best personalization technology at their fingertips at all times.”
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PlayTech logo
Mark Jones
SaaS Commercial Partnerships at PlayTech

advanced features built for gaming success

Enhance your AI agent’s performance with precise feedback to improve future responses.

Align customer support with regional gaming regulations and customize interactions by player location.

Anticipate player needs and provide timely support to resolve issues before they escalate.

Seamlessly transfer complex inquiries to human agents with full interaction history for faster resolution.

Ensure customer privacy with secure data handling and customizable PII redaction.

“We’re focused on creating the best possible experience for our customers, and that means the tools we use need to be powerful and flexible enough to match our vision.”
Jesper Svensson portrait
Betsson Operations logo
Jesper Svensson
CEO at Betsson Operations
View case study

curious what we can do?

let’s talk—book a
free Get a demo consultation

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Yeti logoCanva logoIpsy logoMailchimp logoPinterest logoWeber logoMonday logoSquare logoAfterpay logoClickup logoAirAsia logoBrigit logoTango logoNeo logoZoominfo logoGrab logo

recognized leaders in gaming

Gartner
Emerging Market Quadrant Challenger 
Deloitte
Technology Fast 500
Fast Company
Next Big Things in Tech
Forrester
Conversational AI Wave Challenger

more insights for gaming customer service teams