Aircall
Automatically create callback requests and transfer calls from an AI agent to a human agent, complete with ticket context.
Voice handoff
Built for your stack
Integrations
Seamlessly connect your AI agent with your customer service tech stack.
Analytics & Insights integrations
Amadeus
Connect your AI agent to Amadeus to access passenger name records (PNRs) and booking details in real time. Resolve flight, hotel, and rail requests, including changes, cancellations, and reissues, without human intervention.
Airline Systems
Amazon Connect
Seamlessly transfer customer conversations, including ticket context, from AI agent to human agent over messaging, phone, or email.
Messaging handoff Email handoff Voice handoff
Contentful
Connect content from your Contentful knowledge base to instantly generate accurate, relevant, and safe responses to customer inquiries.
Content ingestion
Dimension Labs
Unlock advanced analytics for chat message interactions and provide in-depth insights into user analytics, conversation patterns, and engagement metrics. Optimize chat message experiences for enhanced customer engagement.
Analytics & Insights
Dixa
Integrate with the entire Dixa suite. Connect your Dixa knowledge base and route conversations to human agents over chat, email, and phone.
Content ingestion Messaging handoff Email handoff Voice handoff
Docusaurus
Get started in minutes using existing content in Docusaurus, so your AI agent can immediately start resolving customer inquiries.
Content ingestion
Freshworks
Integrate Ada with the entire Freshworks suite. Connect your knowledge base and route conversations to human agents over chat, email, and phone.
Content ingestion Messaging handoff Email handoff Voice handoff
Galileo by Travelport
Connect your AI agent to Galileo by Travelport to access traveller passenger name records (PNRs) and itinerary information in real time. Resolve booking changes, cancellations, and refunds across the Travelport network.
Airline Systems
Genesys
Train an AI agent using content from your Genesys knowledge base. Transfer customers to a human agent via email, voice or messaging channels when needed.
Content ingestion Messaging handoff Email handoff Voice handoff
Github
Ingest content from Github files so your AI agent can instantly generate accurate and relevant responses using your existing knowledge.
Content ingestion
Gladly
Connect your knowledge base to instantly generate replies. When needed, bring a human agent in Gladly into the conversation over messaging or email.
Content ingestion Messaging handoff Email handoff
Gorgias
Transfer customers to a human agent in Gorgias over email and messaging channels. Pass conversation context for faster, more efficient service.
Messaging handoff Email handoff
GuruKB
Quickly connect your existing content from GuruKB, so your AI agent can immediately start resolving customer service inquiries.
Content ingestion
Help Scout
Integrate with the entire Help Scout suite. Connect your knowledge base and route conversations to human agents over email and messaging channels.
Content ingestion Messaging handoff Email handoff
Helpjuice
Connect to your knowledge base to power accurate, multilingual conversations with automatic syncing and full control over categories and article types.
Content ingestion
Kustomer
Integrate with the entire Kustomer suite. Connect to your Kustomer knowledge base and route conversations to a human agent over messaging or email.
Content ingestion Messaging handoff Email handoff
Microsoft Dynamics
Connect to your Microsoft Dynamics 365 knowledge base to power accurate conversations with seamless syncing of your Customer Service Hub content into Ada
Content ingestion
NICE CXone
Easily escalate customer interactions from an AI agent to a human agent in NICE CXone, with a seamless handoff across voice, messaging, and email for faster resolutions and a smoother experience.
Messaging handoff Email handoff Voice handoff
Paligo
Connect existing Paligo content so your AI agent can immediately start resolving inquiries across your customer service channels.
Content ingestion
Sabre
Connect your AI agent to Sabre to retrieve live reservation and itinerary data. Resolve booking changes, cancellations, and rebookings across air, hotel, and car travel.
Airline Systems
Salesforce
Connect Ada to the entire Salesforce suite. Train an AI agent with content from Salesforce Knowledge and route inquiries to a human over chat, messaging, email, or voice.
Content ingestion Messaging handoff Email handoff Voice handoff
ServiceNow
Integrate with the entire ServiceNow suite. Connect your knowledge base to deliver enterprise-grade conversations and hand off to human agents via messaging—securely, synced and ready to scale
Content ingestion Messaging handoff
Twilio Flex
Transfer conversations from an AI agent to a specialized human agent in Twilio, on voice, messaging or email channels.
Messaging handoff Email handoff Voice handoff
Zendesk
Integrate with Zendesk Guide, Talk, Support, Chat, and Messaging. Connect your knowledge base content and transfer customers to human agents on any channel when needed.
Content ingestion Messaging handoff Email handoff Voice handoff