Aircall
Automatically create callback requests and transfer calls from an AI agent to a human agent, complete with ticket context.
Voice handoff
Built for your stack
Integrations
Seamlessly connect your AI agent with your customer service tech stack.
Messaging handoff integrations
Amazon Connect
Seamlessly transfer customer conversations, including ticket context, from AI agent to human agent over messaging, phone, or email.
Messaging handoff Email handoff Voice handoff
Dixa
Integrate with the entire Dixa suite. Connect your Dixa knowledge base and route conversations to human agents over chat, email, and phone.
Content ingestion Messaging handoff Email handoff Voice handoff
Freshworks
Integrate Ada with the entire Freshworks suite. Connect your knowledge base and route conversations to human agents over chat, email, and phone.
Content ingestion Messaging handoff Email handoff Voice handoff
Genesys
Train an AI agent using content from your Genesys knowledge base. Transfer customers to a human agent via email, voice or messaging channels when needed.
Content ingestion Messaging handoff Email handoff Voice handoff
Gladly
Connect your knowledge base to instantly generate replies. When needed, bring a human agent in Gladly into the conversation over messaging or email.
Content ingestion Messaging handoff Email handoff
Gorgias
Transfer customers to a human agent in Gorgias over email and messaging channels. Pass conversation context for faster, more efficient service.
Messaging handoff Email handoff
Help Scout
Integrate with the entire Help Scout suite. Connect your knowledge base and route conversations to human agents over email and messaging channels.
Content ingestion Messaging handoff Email handoff
Kustomer
Integrate with the entire Kustomer suite. Connect to your Kustomer knowledge base and route conversations to a human agent over messaging or email.
Content ingestion Messaging handoff Email handoff
NICE CXone
Easily escalate customer interactions from an AI agent to a human agent in NICE CXone, with a seamless handoff across voice, messaging, and email for faster resolutions and a smoother experience.
Messaging handoff Email handoff Voice handoff
Salesforce
Connect Ada to the entire Salesforce suite. Train an AI agent with content from Salesforce Knowledge and route inquiries to a human over chat, messaging, email, or voice.
Content ingestion Messaging handoff Email handoff Voice handoff
ServiceNow
Integrate with the entire ServiceNow suite. Connect your knowledge base to deliver enterprise-grade conversations and hand off to human agents via messaging—securely, synced and ready to scale
Content ingestion Messaging handoff
Twilio Flex
Transfer conversations from an AI agent to a specialized human agent in Twilio, on voice, messaging or email channels.
Messaging handoff Email handoff Voice handoff
Zendesk
Integrate with Zendesk Guide, Talk, Support, Chat, and Messaging. Connect your knowledge base content and transfer customers to human agents on any channel when needed.
Content ingestion Messaging handoff Email handoff Voice handoff