Power AI-first customer service with Ada + Dixa
Ada’s AI Agent seamlessly integrates with Dixa’s conversational customer experience platform so CX teams can resolve more inquiries with less effort.
Automatically resolve over 70% of inquiries
Your AI Agent scales as your business does, so you can keep up with demand without increasing headcount. Enable effortless self-service and free live agents for specialized conversations that earn loyalty.
Empower agents and enhance productivity
Deliver a unified customer service and seamlessly escalate inquiries, on any channel, to a human agent if needed. Your AI Agent passes relevant customer details and context, reducing effort and average handle time.
Onboard a top-performing AI Agent in minutes.
An AI-powered platform built for CX teams
Discover the power of an AI Agent for your business.
See all Case Studies“At Dott, we don’t buy technology - we invest in partnerships. Together, we are executing an AI-first customer service strategy that will scale as our business grows internationally. Since launching with Ada, we have reduced our dependency on BPO by 50%. That means our in-house customer service team is spending more quality time with our customers. Our customers are able to achieve a resolution in under a minute and hop back on board with Dott.”
Ada is a full customer service team, powered by AI
Ditch basic chatbots. Boost CSAT and Automated Resolution by hiring an AI Agent instead.
Start resolving in minutes
Onboard your AI Agent using existing content from your Dixa knowledge base. Connect to third-party tools in minutes, no code required, so your AI Agent can perform tasks, like helping customers pay a bill or track an order.
Continuously improve performance
Measure your AI Agent’s ability to truly resolve inquiries, not just avoid handoffs, with Ada’s proprietary measure of Automated Resolution. Conversations are automatically reviewed to identify opportunities for improvement.
Coach your AI Agent to be your top performer
Use natural language to provide guidance on how your AI Agent should interact with customers, like how to format replies or handle sensitive topics, so it provides an experience that aligns with your brand. Every single time.
Build once, support everywhere
Instantly deploy your AI Agent on web, mobile, social, SMS, and phone channels. Live agents can seamlessly join the conversation, or your AI Agent can automatically create an email conversation or callback request.
