capabilities
instant AI setup with Dixa
Connect Ada to your Dixa knowledge base and start resolving inquiries immediately—no duplicate content or retraining required.
seamless human and AI collaboration
AI identifies when human expertise is needed, and swiftly escalates to the best department with intelligent routing—ensuring every inquiry reaches the right team.
continuous AI improvement
Track resolution data, surface optimization opportunities, and coach your AI agent to improve performance over time.
automated resolution you can measure
Ada doesn’t deflect—it resolves. Get detailed insights into resolution rate, quality, and CX impact across every channel.
“At Dott, we don’t buy technology — we invest in partnerships. Ada and Dixa have a joint vision for the future of customer service that we are excited about. Together we are executing an AI-first customer service strategy that will scale as our business grows internationally.”
what you get with ada + dixa
Deliver real-time, personalized support 24/7 across chat, voice, and email—without increasing your agent workload.
Resolve more inquiries, reduce ticket volume, and scale support with AI, while giving agents time to focus on high-impact conversations.
AI routing and shared conversation context help agents resolve faster, reduce repeat work, and increase satisfaction.
Use real-time customer data and no-code integrations to deliver tailored responses that maximize resolution.
faqs
The Dixa integration requires setup by Ada. Reach out to your Ada team to discuss enablement and configuration for your AI Agent.
Yes! Ada can transfer conversations to Dixa Live Chat or create offline tickets for follow-up. The AI Agent ensures the conversation history is available so agents have full context when engaging with the customer.
Yes! If you want to configure one number for handoffs related to billing and one related to sales inquires, follow the documentation here.
Yes! Ada can pull relevant knowledge from your Dixa-connected knowledge base, allowing AI-powered responses to use up-to-date content for customer inquiries.
Ada integrates with Dixa to streamline customer interactions across multiple touchpoints, including:
- Live Chat Handoffs – Seamlessly transition AI Agent-led chats to a live agent.
- Ticket Creation – Generate and categorize tickets directly in Dixa for efficient issue resolution.
- Knowledge Ingestion – Sync content from your Dixa knowledge base to provide AI-powered responses.
- Phone Conversation Handoffs – Transfer calls from Ada to a live agent in Dixa, ensuring a smooth transition with full conversation context.
related resources and tech docs
connect your knowledge base with your AI agent
Before connecting your knowledge base with your AI agent, check to make sure you're set up for success.