Built for your stack

Integrations

Seamlessly connect your AI agent with your customer service tech stack.

Airline Systems integrations

All Voice handoff Messaging handoff Email handoff Content ingestion Analytics & Insights Airline Systems

Aircall

Automatically create callback requests and transfer calls from an AI agent to a human agent, complete with ticket context.

Voice handoff

Amadeus

Connect your AI agent to Amadeus to access passenger name records (PNRs) and booking details in real time. Resolve flight, hotel, and rail requests, including changes, cancellations, and reissues, without human intervention.

Airline Systems

Amazon Connect

Seamlessly transfer customer conversations, including ticket context, from AI agent to human agent over messaging, phone,  or email.

Messaging handoff Email handoff Voice handoff

Contentful

Connect content from your Contentful knowledge base to instantly generate accurate, relevant, and safe responses to customer inquiries.

Content ingestion

Dimension Labs

Unlock advanced analytics for chat message interactions and provide in-depth insights into user analytics, conversation patterns, and engagement metrics. Optimize chat message experiences for enhanced customer engagement.

Analytics & Insights

Dixa

Integrate with the entire Dixa suite. Connect your Dixa knowledge base and route conversations to human agents over chat, email, and phone.

Content ingestion Messaging handoff Email handoff Voice handoff

Docusaurus

Get started in minutes using existing content in Docusaurus, so your AI agent can immediately start resolving customer inquiries.

Content ingestion

Freshworks

Integrate Ada with the entire Freshworks suite. Connect your knowledge base and route conversations to human agents over chat, email, and phone.

Content ingestion Messaging handoff Email handoff Voice handoff

Galileo by Travelport

Connect your AI agent to Galileo by Travelport to access traveller passenger name records (PNRs) and itinerary information in real time. Resolve booking changes, cancellations, and refunds across the Travelport network.

Airline Systems

Genesys

Train an AI agent using content from your Genesys knowledge base. Transfer customers to a human agent via email, voice or messaging channels when needed.

Content ingestion Messaging handoff Email handoff Voice handoff

Github

Ingest content from Github files so your AI agent can instantly generate accurate and relevant responses using your existing knowledge.

Content ingestion

Gladly

Connect your knowledge base to instantly generate replies. When needed, bring a human agent in Gladly into the conversation over messaging or email.

Content ingestion Messaging handoff Email handoff

Gorgias

Transfer customers to a human agent in Gorgias over email and messaging channels. Pass conversation context for faster, more efficient service.

Messaging handoff Email handoff

GuruKB

Quickly connect your existing content from GuruKB, so your AI agent can immediately start resolving customer service inquiries.

Content ingestion

Help Scout

Integrate with the entire Help Scout suite. Connect your knowledge base and route conversations to human agents over email and messaging channels.

Content ingestion Messaging handoff Email handoff

Helpjuice

Connect to your knowledge base to power accurate, multilingual conversations with automatic syncing and full control over categories and article types.

Content ingestion

Kustomer

Integrate with the entire Kustomer suite. Connect to your Kustomer knowledge base and route conversations to a human agent over messaging or email.

Content ingestion Messaging handoff Email handoff

Microsoft Dynamics

Connect to your Microsoft Dynamics 365 knowledge base to power accurate conversations with seamless syncing of your Customer Service Hub content into Ada

Content ingestion

NICE CXone

Easily escalate customer interactions from an AI agent to a human agent in NICE CXone, with a seamless handoff across voice, messaging, and email for faster resolutions and a smoother experience.

Messaging handoff Email handoff Voice handoff

Paligo

Connect existing Paligo content so your AI agent can immediately start resolving inquiries across your customer service channels.

Content ingestion

Sabre

Connect your AI agent to Sabre to retrieve live reservation and itinerary data. Resolve booking changes, cancellations, and rebookings across air, hotel, and car travel.

Airline Systems

Salesforce

Connect Ada to the entire Salesforce suite. Train an AI agent with content from Salesforce Knowledge and route inquiries to a human over chat, messaging, email, or voice.

Content ingestion Messaging handoff Email handoff Voice handoff

ServiceNow

Integrate with the entire ServiceNow suite. Connect your knowledge base to deliver enterprise-grade conversations and hand off to human agents via messaging—securely, synced and ready to scale

Content ingestion Messaging handoff

Twilio Flex

Transfer conversations from an AI agent to a specialized human agent in Twilio, on voice, messaging or email channels.

Messaging handoff Email handoff Voice handoff

Zendesk

Integrate with Zendesk Guide, Talk, Support, Chat, and Messaging. Connect your knowledge base content and transfer customers to human agents on any channel when needed.

Content ingestion Messaging handoff Email handoff Voice handoff

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Introducing Ada Computer

Airline Systems integrations

Aircall

Amadeus

Amazon Connect

Contentful

Dimension Labs

Dixa

Docusaurus

Freshworks

Galileo by Travelport

Genesys

Github

Gladly

Gorgias

GuruKB

Help Scout

Helpjuice

Kustomer

Microsoft Dynamics

NICE CXone

Paligo

Sabre

Salesforce

ServiceNow

Twilio Flex

Zendesk

Accelerate your ACX strategy