Ada is the automation layer that powers interactions between you and your customers, enabling your brand to be continuously available, completely consistent, and always helpful.

Brand interactions

Bridging the Divide Between Customers and Brands

Brand interactions fall short of expectations, and they're killing the customer experience. Folks reach out, only to wait on hold. They ask a question, and get five different answers. They repeat themselves over and over again. And they still don't get the help they need.

Ada solves this problem.

Using advanced Interaction AI, Ada knows exactly what customers want, and integrates all systems to meet them across digital channels, at all touch points, 24/7 — delivering the experiences they expect of your brand.

Ada for customer experience

'Wow' Customers With Every Interaction

Elevate and automate experiences, everywhere and anywhere customers meet your brand. Ada ensures each interaction is personalized, and customers always get exactly what they want -- and then some.

Ada for revenue

Start Conversations. Win Conversions.

Don’t just react; start the conversation. Ada understands where prospects are coming from (literally and figuratively) and anticipates what they need. So before they even ask, you make them the offer they were looking for. Automatically.

Ada for support

Better Service. Lower Cost.

Keep customers and support teams satisfied -- and save budget in the process. Ada resolves +80% of customer requests on its own, freeing human agents to stop sweating the small stuff and start solving the complex cases only they can.

Take action with your brand interactions. Give customers what they want before they even ask. Make proactive suggestions. Deliver results. Go beyond automated FAQs. With Ada, automation does so much more and delivers against your brand promise.

Ada has empowered our customers to self serve when able, and connect with our Sales or Support teams when additional help is needed. Serving all of our customers in a quick, efficient way while delivering happiness is very important to us. Ada has helped us scale to achieve that goal in an unprecedented time.

Lindsey Liranzo | Head of Global Online Sales & Development | Zoom

In just weeks, we were able to launch automated brand interactions that transformed the experience for our traveling customers, whenever and wherever they are in the world. We have cut customer wait times from more than one hour to less than one minute.

Bayley Clark | Head, Customer Happiness | AirAsia

Ada's customer experience solution has enabled us to decrease ticket handling time by over 90%! This gives our agents time to find new and exciting ways to interact with our customers.

Bas Lucieer | Director of Data and ACX | LiteBit

With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining our digital assistant.

Elaine Neo | Marketing Tech & Operations Manager | Grab