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AI-powered customer service automation

Automatically resolve more support interactions with less effort in any language or channel. All from a single platform.

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Trusted by customer-focused enterprises

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View all Case Studies
77%
of customer support interactions resolved through automation
10x
faster training than other conversational AI solutions
4B+
interactions automated

Automation that serves your business, your team — and your customers

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Scale support without increasing headcount

Control costs as support volumes fluctuate by automating the most frequent interactions and empowering customers to self-serve. When human support is needed, Ada facilitates a seamless hand-off and equips agents with the context they need for an efficient resolution.

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Empower the people behind the automation

CX teams can build, measure, and improve customer service automation without relying on technical resources. By saving agents’ time for more fulfilling work, you can improve agent retention and lower recruitment costs.

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Treat every customer like a VIP

Deliver 24/7, personalized support to all your customers in the language and channel of their choice — increasing satisfaction and retention.

More than just an AI-powered automation platform

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Support

We’re a dedicated team of automation experts who will be your partners through the automation transformation

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Security

We take security seriously, and have enterprise-grade data security and compliance

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Integrate and Extend

We fit right in with your existing techstack, with out-of-the-box and custom integrations

Recognized as the leading customer service automation company

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As featured in

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Powered by AI, and built for customer service leaders

See how enterprises have transformed their customer support with automation

BFA

$2.7M
in annual savings and 93% improvement in first response time

View BFA Case Study
Betsson

24/7
self-service support launched in less than 30 days

View Betsson Case Study
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5x ROI
in 12 months and 65% of conversations automated

View Wave Case Study

Recommended Resources

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The Total Economic Impact™ of Ada

Companies that invest in Ada can experience up to a 408% ROI. Forrester anonymously interviewed Ada customers to determine the cost, benefits, and risk factors that affect the investment decision in a conversational AI platform. 

Let’s transform your customer service with automation

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