Treat Every Customer and Employee Like a VIP
Automate your most valuable interactions. Answer common support questions, deliver personalized interaction, and anticipate customers needs — all from one AI-driven brand interaction platform.
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The Automated Brand Interaction framework
Support doesn't need to be reactive
Ada's Automated Brand Interaction (ABI) framework shifts the value from simply answering common support questions to taking action and eventually anticipating customer needs.
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Answer
Quickly resolve common questions with automated FAQ and smart search capabilities, out-of-the-box ticketing, and use-case driven reporting.
Capabilities:
- Automated FAQ
- OOTB Ticketing CRM
- Analytics
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Action
Provide personalized responses to specific questions, and facilitate action with segmentation, multilingual NLU, and a breadth of applications.
Capabilities:
- Segmentation
- Multilingual
- Custom Integrations
- Mobile Channel
- Return to Chat Notification
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Anticipate
Anticipate needs and act preemptively across multiple channels with data enrichment, Proactive Campaigns, and IVR to SMS.
Capabilities:
- Proactive Campaigns
- A/B Testing
- CRM Integrations
- Data Enrichment
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Automation that drives results
In a digital world, where people expect their needs to be met with a quick chat or button click, delivering valuable interactions at scale is impossible without automation.
Ada bridges the divide between you and the people who are trying to talk to you. Every moment, everywhere.
Purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be.
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Brand leaders are talking about Ada
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Lindsey LiranzoHead of Global Online Sales & Development
Ada has empowered our customers to self serve when able, and connect with our Sales or Support teams when additional help is needed. Serving all of our customers in a quick, efficient way while delivering happiness is very important to us. Ada has helped us scale to achieve that goal in an unprecedented time.
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Bailey Clark Head, Customer Happiness
In just weeks, we were able to launch automated brand interactions that transformed the experience for our traveling customers, whenever and wherever they are in the world. We have cut customer wait times from more than one hour to less than one minute.
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Elaine NeoMarketing Tech & Operations Manager
With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining our digital assistant.
Get started quickly with a library of out-of-the-box apps
Applications make personalized brand interactions possible. Ada offers a library of one-click, out-of-the-box applications with tools across support, marketing, sales and IT. We also offer deep integrations into backend industry systems, for Telco, Airlines, Ecommerce and Retail, Fintech, SaaS, and more.
Read up
on Brand Interaction
Ada Saves Brands Billions of Dollars Annually - And Drives Millions More in Revenue
Determine the potential return on your investment by automating brand interactions with Ada.
Forrester Report: Harmonize Brand and Customer Experience to Acquire and Retain Customers
Harness insights, data, and analytics from your customer conversations and deliver on your brand promise during each and every interaction.
Zoom Automates 70% of Sales Inquiries Using Ada
Learn how the world's fastest-growing company, Zoom, was able to automate 70% of all their sales interactions while saving their agents over 19,000 hours with Ada.
Treat everyone like a VIP
