AI-powered customer service automation
Automatically resolve more support interactions with less effort in any language or channel. All from a single platform.
Trusted by customer-focused enterprises
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Automation that serves your business, your team — and your customers
Scale support without increasing headcount
Control costs as support volumes fluctuate by automating the most frequent interactions and empowering customers to self-serve. When human support is needed, Ada facilitates a seamless hand-off and equips agents with the context they need for an efficient resolution.
Empower the people behind the automation
CX teams can build, measure, and improve customer service automation without relying on technical resources. By saving agents’ time for more fulfilling work, you can improve agent retention and lower recruitment costs.
Treat every customer like a VIP
Deliver 24/7, personalized support to all your customers in the language and channel of their choice — increasing satisfaction and retention.
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Support
We’re a dedicated team of automation experts who will be your partners through the automation transformation
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Security
We take security seriously, and have enterprise-grade data security and compliance
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Integrate and Extend
We fit right in with your existing techstack, with out-of-the-box and custom integrations
Recognized as the leading customer service automation company
As featured in
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Powered by AI, and built for customer service leaders
See how enterprises have transformed their customer support with automation
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$2.7M
in annual savings and 93% improvement in first response time
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24/7
self-service support launched in less than 30 days
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5x ROI
in 12 months and 65% of conversations automated
Recommended Resources
Ada Saves Brands Billions of Dollars Annually - And Drives Millions More in Revenue
Determine the potential return on your investment by automating brand interactions with Ada.
The Total Economic Impact™ of Ada
Companies that invest in Ada can experience up to a 408% ROI. Forrester anonymously interviewed Ada customers to determine the cost, benefits, and risk factors that affect the investment decision in a conversational AI platform.
The ChatGPT Opportunity: Bringing Generative AI to Customer Service
The world is abuzz with the release of ChatGPT. The chatbot’s ability to answer complex questions has everyone debating the implications for humanity and how we interact with AI.
But what does it mean for customer service?
Let’s transform your customer service with automation
