Harness the power of generative AI to automatically resolve the most customer service inquiries — across more channels and languages — with the least amount of effort.
AI-powered automation that drives cost-effective resolutions for your business, delivers a modern customer experience, and empowers your team.
Resolve more customer inquiries at a lower cost, with less need for agent intervention — you can scale customer service without increasing headcount.
Let customers effortlessly and efficiently self-serve in the automated channel of their choice, in any language, 24/7.
Enable your team to own the customer service strategy — from build, to measure, to improvement. No code required.
$2.7M annual savings
5x ROI in just 12 months
90% decrease in ticket backlog
“The ability to create contextual and personalized customer experiences for our customers that run 24/7 has been a massive step forward for us and fully validates our decision to partner with Ada. We have seen consistent positive NPS, strong containment and repeat usage of our live chat service from happy customers.”
“Seventy-two percent of our users who chat with Ada don't escalate to a live agent. As a result, we've reduced our first response time for complex questions that need to be passed on to a human agent.”
Build, scale, and optimize automation — all from one easy-to-use platform
Integrate channels and business systems to power consistent CX
Use profile and metadata to have more personalized conversations
Leverage Large Language Models (LLMs) to speed up automation design
Create conversations with existing workflows or generative AI
Measure and optimize performance using analytics and insights
Learn more about how generative AI can transform your customer service. This is your go-to resource for expert advice, webinars, and thought-leadership on the topic.
Ada‘s platform is built on Large Language Models (LLMs), refined to serve customers, and designed to give teams the tools to power more resolutions with less effort.
Resolve complex customer inquiries in record time. No developer resources required.
6.7x ROI in year 1
Read the full study and discover how Ada customers established a robust and easy-to-manage customer service automation platform that delivers results.
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