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Financial Services
Loan repayment extension
Change loan or cash advance repayments in real time.
Available in:
Messaging
Email
Voice
Why should you use this Playbook?
Missed payments create stress for customers and strain support teams. This Playbook automates repayment changes, reducing delinquency and improving retention without adding overhead.
When should you use this Playbook?
When a user asks to change the repayment date of their cash advance, change their payment date, pay their cash advance later, or anything similar.
What does this Playbook do?
- Enables customers to change their repayment date for a cash advance in real time
- Authenticates eligibility and interprets customer input (including dates in multiple formats)
- Validates against complex business rules (cutoff dates, holidays, weekends) and seamlessly applies the update via API without agent involvement