See how Philippine Airlines runs an Ada-powered AI agent across multiple languages and hear the business case that won over the board. Includes a live demo of a cancelled flight resolved on messaging.
Manage and update orders, subscriptions, appointments, and more.
Boost resolution and CSAT with seamless service on every channel.
Make every transaction and account change effortless and efficient.
Handle more inquiries automatically, freeing human agents for specialized support.
Leverage customer data to fulfill requests seamlessly, just like a human agent.
Empower your customers with fast, reliable assistance for everything from order tracking to financial management.
Track orders, process returns, and manage exchanges.
Give customers a personalized financial assistant for smarter money management.
Make it easy for users to sign up or extend their trials.
Enable customers to self-serve common order requests.
Upgrade plans, add additional licenses, and renew accounts.
Book, change, or cancel reservations and appointments.
Give customers a secure way to transfer funds and make payments.
”Making sure that we maintain our customer satisfaction and customer effort scores is really important, and Ada helps set the tone to do those things. It's good for the customers, it's good for our agents, it's good for scaling our support model, and it's also good for our content effectiveness overall.”
This year's five ACX Award winners arrived at the same habit from five different industries: treating an AI agent as an operation to staff, measure, and improve, rather than a product to install and leave alone.
