
GARAGe: how ada uses LLMs to make retrieval smarter
Instead of using retrieval to improve generation, we use generation to improve retrieval. Sounds recursive? It is. And it works.
Instantly guide customers through troubleshooting, service outages, and more.
Instantly resolve common and complex product issues, 24/7.
Resolve complex issues faster to enhance CSAT.
Automate account-related tasks and provide tailored solutions.
Provide support in 50+ languages across all channels.
Transform technical support with an AI customer service platform.
Track orders, process returns, and manage exchanges.
Automate common troubleshooting inquiries.
Collect information and create tickets with full context.
Give customers a fast, secure way to reset passwords.
Proactively share maintenance notices and outage alerts.
Automatically open, update, and close support tickets.
Troubleshoot common and complex product issues.
“Ada’s AI agent has had a huge impact on our operational efficiency. Now, we have the same ‘brain’ and logic powering both our email and chat channels.”
Instead of using retrieval to improve generation, we use generation to improve retrieval. Sounds recursive? It is. And it works.