Subprocessors

Sub-Processors

Information about the third-party Sub-Processors that Ada Support Inc. uses to provide services to its customers can be found below. Additionally, Ada Support Inc. uses its wholly-owned affiliates, Ada Support (US) Corp. and Ada Support (Israel) Ltd. to process personal information of customers in order to provide the services.

Ada Services

Ada Support uses the following Sub-Processors to provide its core chatbot and customer service automation software services. 

Third Party Service

Purpose

Location

Website

Amazon AWS

Hosting

USA, Canada, Europe*

https://aws.amazon.ca

Anthropic

Artificial intelligence models

USA

https://www.anthropic.com/ 

CloudAMQP

Web Broker Hosting

USA, Canada, Europe*

https://www.cloudamqp.com

Databricks Inc. 

Data warehouse, data pipelines and analytics

USA

https://www.databricks.com/

Datadog

Logging

USA

https://www.datadoghq.com/

Elastic.co

Answer prediction

USA, Canada, Europe*

https://www.elastic.co/ 

Looker (Google Cloud)

Business Intelligence and Analytics

USA

https://www.looker.com/ 

MongoDB Atlas

Database Hosting

USA, Canada, Europe*

https://www.mongodb.com/cloud/atlas

Microsoft Azure’s OpenAI (Microsoft Corporation)

Artificial intelligence models

USA

https://www.microsoft.com/

OpenAI

Artificial intelligence models 

USA

https://openai.com/ 

Pusher

Realtime Processing

USA, Canada, Europe*

https://pusher.com/

Sendgrid

Email Service Provider

USA

https://sendgrid.com

Sentry

Error Reporting

USA

https://sentry.io

Smooch Technologies

External Messaging Consolidation

USA, Canada

https://smooch.io/

Transcend, Inc.

Data Privacy Compliance

USA

https://transcend.io/

Service-Specific Sub-Processors (Optional)

In addition to the above Sub-Processors, the following Sub-Processors may be used for specific services if purchased by the customer (e.g. Ada Voice).  Third-party managed services providers may also have access to Customer Data to the extent the customer purchases such services and agrees to provide such access.

AssemblyAI

Redaction of Personal Information, Automated Speech Recognition (ASR)

USA

https://www.assemblyai.com/ 

Google Cloud

Message Translation, Text-to-speech (TTS),  Automated Speech Recognition (ASR)

USA, Europe*

https://cloud.google.com/ 

OpenAI

Automated Speech Recognition (ASR)

USA

https://openai.com/ 

Twilio

Two-Factor Authentication, Telephone calls, call recording, and SMS processing

USA

https://www.twilio.com/

*Only Ada customers who have enrolled in Ada’s Europe data storage option will have their data stored in the European data centres of the Sub-Processors noted above.

Last updated: June 28, 2023