Subprocessors
Sub-Processors
Information about the third-party Sub-Processors that Ada Support Inc. uses to provide services to its customers can be found below. Additionally, Ada Support Inc. uses its wholly-owned affiliates, Ada Support (US) Corp. and Ada Support (Israel) Ltd. to process personal information of customers in order to provide the services.
Ada Services
Ada Support uses the following Sub-Processors to provide its core chatbot and customer service automation software services.
Third Party Service |
Purpose |
Location |
Website |
Amazon AWS |
Hosting |
USA, Canada, Europe* |
|
CloudAMQP |
Web Broker Hosting |
USA, Canada, Europe* |
|
Databricks Inc. |
Data warehouse, data pipelines and analytics |
USA |
|
Datadog |
Logging |
USA |
|
Elastic.co |
Answer prediction |
USA, Canada, Europe* |
|
Looker (Google Cloud) |
Business Intelligence and Analytics |
USA |
|
MongoDB Atlas |
Database Hosting |
USA, Canada, Europe* |
|
OpenAI |
Artificial intelligence models |
USA |
|
Pusher |
Realtime Processing |
USA, Canada, Europe* |
|
Sendgrid |
Email Service Provider |
USA |
|
Sentry |
Error Reporting |
USA |
|
Smooch Technologies |
External Messaging Consolidation |
USA, Canada |
|
Transcend, Inc. |
Data Privacy Compliance |
USA |
Service-Specific Sub-Processors (Optional)
In addition to the above Sub-Processors, the following Sub-Processors may be used for specific services if purchased by the customer (e.g. Ada Voice). Third-party managed services providers may also have access to Customer Data to the extent the customer purchases such services and agrees to provide such access.
AssemblyAI |
Redaction of Personal Information, Automated Speech Recognition (ASR) |
USA |
|
Google Cloud |
Message Translation, Text-to-speech (TTS), Automated Speech Recognition (ASR) |
USA, Europe* |
|
OpenAI |
Automated Speech Recognition (ASR) |
USA |
|
Twilio |
Two-Factor Authentication, Telephone calls, call recording, and SMS processing |
USA |
*Only Ada customers who have enrolled in Ada’s Europe data storage option will have their data stored in the European data centres of the Sub-Processors noted above.
Last updated: April 28, 2023