Subprocessors
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| Third Party Service | Purpose | Location | Website |
|---|---|---|---|
| Amazon AWS | Hosting | USA, Canada, Europe* | https://aws.amazon.ca |
| Sendgrid | Email Service Provider | USA | https://sendgrid.com |
| Sentry | Error Reporting | USA | https://sentry.io |
| MongoDB Atlas | Database Hosting | USA, Canada, Europe* | https://www.mongodb.com/cloud/atlas |
| CloudAMQP | Web Broker Hosting | USA, Canada, Europe* | https://www.cloudamqp.com |
| Pusher | Realtime Processing | USA, Canada, Europe* | https://pusher.com/ |
| Twilio | Two-Factor Authentication (Optional) | USA | https://www.twilio.com/ |
| Google Cloud | Message Translation (Optional) | USA, Europe* | https://cloud.google.com/ |
| Datadog | Logging | USA | https://www.datadoghq.com/ |
| Smooch Technologies | External Messaging Consolidation | USA, Canada | https://smooch.io/ |
| Transcend, Inc. | Data Privacy Compliance | USA | https://transcend.io/ |
| Databricks Inc. † | Data warehouse, data pipelines and analytics | USA | https://www.databricks.com/ |
*Only Ada customers who have enrolled in Ada’s Europe data storage option will have their data stored in the European data centres of the sub-processors noted above.
†Databricks to be added effective December 1, 2022.
Last updated: November 1, 2022