Third Party Service Purpose Location Website
Amazon AWS Hosting USA, Canada, Europe*
Sendgrid Email Service Provider USA
Sentry Error Reporting USA
MongoDB Atlas Database Hosting USA, Canada, Europe*
CloudAMQP Web Broker Hosting USA, Canada, Europe*
Pusher Realtime Processing USA, Canada, Europe*
Twilio Two-Factor Authentication (Optional) USA
Google Cloud Message Translation (Optional) USA, Europe*
Datadog Logging USA
Smooch Technologies External Messaging Consolidation USA, Canada
Transcend, Inc. Data Privacy Compliance USA
Databricks Inc. † Data warehouse, data pipelines and analytics USA

*Only Ada customers who have enrolled in Ada’s Europe data storage option will have their data stored in the European data centres of the sub-processors noted above.

†Databricks to be added effective December 1, 2022.

Last updated: November 1, 2022