Sub-Processors

Information about the third-party Sub-Processors that Ada Support Inc. uses to provide services to its customers can be found below. Additionally, Ada Support Inc. uses its wholly-owned affiliates, Ada Support (US) Corp. and Ada Support (Israel) Ltd. to process personal information of customers in order to provide the services.

Ada Services

Ada Support uses the following Sub-Processors to provide its core chatbot and customer service automation software services. 

Third Party Service	Purpose	Location	Website
Amazon AWS	Hosting	USA, Canada, Europe*	https://aws.amazon.ca
CloudAMQP	Web Broker Hosting	USA, Canada, Europe*	https://www.cloudamqp.com
Databricks Inc.	Data warehouse, data pipelines and analytics	USA	https://www.databricks.com/
Datadog	Logging	USA	https://www.datadoghq.com/
Elastic.co	Answer prediction	USA, Canada, Europe*	https://www.elastic.co/
Looker (Google Cloud)	Business Intelligence and Analytics	USA	https://www.looker.com/
MongoDB Atlas	Database Hosting	USA, Canada, Europe*	https://www.mongodb.com/cloud/atlas
OpenAI	Artificial intelligence models	USA	https://openai.com/
Pusher	Realtime Processing	USA, Canada, Europe*	https://pusher.com/
Sendgrid	Email Service Provider	USA	https://sendgrid.com
Sentry	Error Reporting	USA	https://sentry.io
Smooch Technologies	External Messaging Consolidation	USA, Canada	https://smooch.io/
Transcend, Inc.	Data Privacy Compliance	USA	https://transcend.io/

Service-Specific Sub-Processors (Optional)

In addition to the above Sub-Processors, the following Sub-Processors may be used for specific services if purchased by the customer (e.g. Ada Voice).  Third-party managed services providers may also have access to Customer Data to the extent the customer purchases such services and agrees to provide such access.

AssemblyAI	Redaction of Personal Information, Automated Speech Recognition (ASR)	USA	https://www.assemblyai.com/
Google Cloud	Message Translation, Text-to-speech (TTS),  Automated Speech Recognition (ASR)	USA, Europe*	https://cloud.google.com/
OpenAI	Automated Speech Recognition (ASR)	USA	https://openai.com/
Twilio	Two-Factor Authentication, Telephone calls, call recording, and SMS processing	USA	https://www.twilio.com/

*Only Ada customers who have enrolled in Ada’s Europe data storage option will have their data stored in the European data centres of the Sub-Processors noted above.

Last updated: April 28, 2023