Legal Resources
Subprocessors
Information about the third-party Sub-Processors that Ada Support Inc. uses to provide services to its customers can be found below. Additionally, Ada Support Inc. uses its wholly-owned affiliates, Ada Support (US) Corp., Ada Support (Israel) Ltd. and ADACX (SG) PTE. LTD. to process personal information of customers in order to provide the services.
Ada Services
Ada Support uses the following Sub-Processors to provide its core AI Agent and other customer service automation software services. Some Sub-Processors are only engaged for specific Ada services or channels, as noted below, and may be optional:
| Third Party Service | Purpose | Applicable Services | Location | Website |
|---|---|---|---|---|
| Amazon AWS | Hosting | All services† | USA, Canada, Europe* | aws.amazon.com |
| Anthropic | Artificial intelligence models | All services | USA | anthropic.com |
| Apify Technologies | Scrape knowledge from selected web pages | USA, Canada, Europe* | apify.com | |
| Chameleon | In-product tours and onboarding | All services | USA | chameleon.io |
| ClickHouse | Analytics | All services | USA | clickhouse.com |
| CloudAMQP | Web Broker Hosting | All services† | USA, Canada, Europe* | cloudamqp.com |
| Confluent | Data pipelines and analytics | All services (when AI Agent is hosted on Azure†) | USA | confluent.io |
| Datadog | Logging | All services | USA | datadoghq.com |
| Deepgram | Automated Speech Recognition (ASR) | Voice channel | USA | deepgram.com |
| Elastic NV | Answer prediction, database hosting | All services | USA, Canada, Europe* | elastic.co |
| ElevenLabs | Generated Text-to-speech (TTS) | Voice channel | USA, Europe* | elevenlabs.io |
| Google Cloud | Message Translation, Text-to-speech (TTS), Automated Speech Recognition (ASR) | Voice channel | USA, Europe* | cloud.google.com |
| LangChain (effective May 30, 2025) | Logging | All services | USA, Europe* | langchain.com |
| Looker (Google Cloud) | Business Intelligence and Analytics | All services | USA | looker.com |
| MongoDB Atlas | Database Hosting | All services | USA, Canada, Europe* | mongodb.com/cloud/atlas |
| Microsoft Azure | Database Hosting; Text-to-Speech for Voice | All services† for database hosting (optional); Voice channel for TTS | USA | microsoft.com |
| Microsoft Azure’s OpenAI (Microsoft Corporation) | Artificial intelligence models | All services | USA | microsoft.com |
| OpenAI | Artificial intelligence models | All services | USA | openai.com |
| PostHog | Analytics | All services | USA | posthog.com |
| Pusher | Realtime Processing | All services | USA, Canada, Europe* | pusher.com |
| Sendgrid | Email Service Provider | All services | USA | sendgrid.com |
| Sentry | Error Reporting | All services | USA | sentry.io |
| Sunshine Conversations by Zendesk (formerly Smooch Technologies) | External Messaging Consolidation | All services | USA, Canada | zendesk.com |
| Svix | Webhooks functionality and infrastructure | Webhooks | USA, Canada, Europe* | svix.com |
| Transcend, Inc. | Data Privacy Compliance | Data compliance API | USA | transcend.io |
| Twilio | Two-Factor Authentication, Telephone calls, call recording, and SMS processing | Voice channel | USA | twilio.com |
*Only Ada customers who have enrolled in Ada’s Europe data storage option will have their data stored in the European data centres of the Sub-Processors noted above.
† Beginning April 25, 2025, new AI Agents may be deployed on AWS and/or Microsoft Azure.
For further information regarding Ada’s sub-processors, please contact Ada’s DPO by email to [email protected]