Ada Support

Legal Resources

Website Cookies

Effective September 1, 2022

Ada Support Inc. (“Ada”), (registered company number under the Canadian federal corporation number is 878130-3 (“us”, “we” or “our”) uses “cookies” to help us remember details of your visits to our website which can be found at (the “Site”) including, but not limited to technical information about your visit e.g. traffic data, location data, your IP address, the previous website from which you reached us and the type of browser you use. Accordingly, our Privacy Notice will apply to our treatment of the information we obtain via our cookies.

What are Cookies?

When you interact with the Site we strive to make that experience easy and meaningful. When you come to our Site, our web server sends a cookie to your computer. A cookie is a small text file that may be stored on your computer or mobile device that contains data related to a website you visit. It may allow a website to “remember” your actions or preferences over a period of time, or it may be used to tell us whether customers and visitors have visited the Site previously. If you click on a link to a third-party Site, such third party may also transmit cookies to you. Cookies help us to improve our Site and deliver a better and more personalized service. Cookies can also help to ensure that adverts you see online are more relevant to you and your interests.

Do We Use Cookies And For What Purposes?

Yes, we use cookies to enhance your experience of using our Site. The information is used to identify users, process your online transactions and requests, remember user preferences and allow users to complete tasks without having to re-enter information when browsing from one webpage to another or when re-visiting the Site at a later date.

We also use cookies to collect and analyse Site usage data, related to user use and patterns. This data is used to improve our Sites and enhance users’ experience.

We may place cookies on partner websites to advertise our services and events. These cookies are mainly used to display content tailored to your interests and to evaluate our content (including advertising). Our cookies are also used by third party sites in order to provide advertising that is relevant. This relevance is based on a profile built from your previous visits to our Site, including the pages you have visited.

What Types Of Cookies Are Used On The Site?

General Information

Source (Where cookies come from)

First Party Cookies
These cookies are provided by us and used by various features on our Site. Examples may include customising a user’s visit, providing statistical information, and verifying a user’s identity for security purposes.

Third Party Cookies
These cookies are provided by “Third Party” vendors who provide products and features we have integrated into our site. Examples include Google Analytics, ad networks, and security systems.

Expiration (How long cookies last)

Session Cookies
These cookies are added when a user starts to browse our Site or interacts with a specific feature and are deleted when the browser is closed.

Persistent Cookies
These cookies are added when a user starts to browse our Site or interacts with a specific feature, but may remain stored on your device until a certain termination date is reached.

Essential Cookies
These cookies are required for the operation of the Site. They enable you to navigate the Sites and use the Sites’ features, such as accessing secure areas of the Site. Without these cookies, services you have asked for cannot be provided.

Personalization Cookies
These cookies allow the Site to remember choices you make and provide more personal features. These cookies can also be used to monitor and analyse the performance, operation and effectiveness of the Site, so that we can improve and optimize it.

We may also use session cookies, which are temporary cookies that aid your navigation through the pages on the Site, and will remember preferences you have selected during the session. These cookies expire once you close your browser.

Marketing cookies
These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Analytics cookies
These cookies track how users navigate and interact with our website. The information collected is used to help Ada improve the website.

Cookies List

Ada Support uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows Ada Support to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you’ve logged in and are required in order to use the Ada Support application. Ada Support uses persistent cookies that only Ada Support can read and use, to identify the fact that you are an Ada Support customer or prior Ada Support Site visitor (whatever the case may be). We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies.

Subject to obtaining your prior consent where required, we may place our cookies and third party business partners’ cookies on your device via the Site. You should also be aware that there are cookies which are found in other companies’ internet tools which we are using to enhance the Site.

The following are the main types of cookies used on the Site:

Name Source Purpose Expiration
__cfruid Cloudflare Inc Essential Session
__cf_bm Cloudflare Inc Essential 30 minutes
hs_ab_test Hubspot Inc Essential Session
__hstc Hubspot Inc Analytics 13 months
__hssc Hubspot Inc Analytics 30 minutes
__hssrc Hubspot Inc Analytics Session
hubspotutk Hubspot Inc Analytics 13 months
_ga Google LLC Analytics 1 year
_gat Google LLC Analytics 1 minute
_gid Google LLC Analytics 24 hours
_gd_session Google LLC Analytics 4 hours
_gd_svisitor Google LLC Analytics 2 years
_gd_visitor Google LLC Analytics 2 years
_clck Microsoft Corp Analytics 24 hours
_clsk Microsoft Corp Analytics 1 year
MR Microsoft Corp Analytics 6 months
CLID Microsoft Corp Analytics 1 year
AnalyticsSyncHistory LinkedIn Corp Analytics 30 days
bcookie LinkedIn Corp Analytics 2 years
bscookie LinkedIn Corp Analytics 2 years
li_fat_id LinkedIn Corp Analytics 30 Days
_gcl_au Google LLC Marketing 1 minute
_uetmsclkid Microsoft Corp Marketing 90 days
_uetsid Microsoft Corp Marketing 24 hours
_uetvid Microsoft Corp Marketing 16 days
_fbp Facebook Inc Marketing 3 months
_session_id G2Crowd Marketing Session
fr Facebook Marketing 3 months
MUID Microsoft Corp Marketing 1 year
SM Microsoft Corp Marketing Session
SRM_B Microsoft Corp Marketing 1 year 24 days
ANONCHK Microsoft Corp Marketing 10 minutes
UserMatchHistory LinkedIn Corp Marketing 30 days
li_sugr LinkedIn Corp Marketing 3 months
U LinkedIn Corp Marketing 3 months
muc_ads Twitter Inc Marketing 2 years
personalization_id Twitter Inc Marketing 2 years
IDE Google LLC Marketing 2 years
lang LinkedIn Corp Personalization Session
lidc LinkedIn Corp Personalization 24 hours

We will use cookies to save your cookie preferences. If you give us consent to use cookies that consent will last for 12 months from the date that you last provided your consent to us. We will ask you for your consent again after 12 months the next time you use our Website on the same device.

How To Manage And Disable Cookies

You can control the cookies placed and retained on your device. Your browser may allow you to set how it handles cookies. The Privacy Notice and this Cookie Policy are provided to be transparent about our practices regarding the use of cookies and to allow you the opportunity to make an informed choice. Where applicable, we will obtain your prior informed consent to use cookies which store or access information on your device.

You can manage cookies by activating the setting on your browser (see your browser Help for how to do this) that allows you to decline all cookies or which prompts you on whether to accept each cookie. If you disable your web browser’s ability to accept cookies you will be able to browse our Site but you will not be able to successfully use our services.

You may also be able to limit cookies used by your browsers and third parties by updating your settings at: and

Where Can I Get More Information About Cookies?

You can find more information about cookies by visiting the following information websites:

We can change this Cookie Policy at any time. If we make changes to the Cookie Policy, we will let you know by posting the changed Cookie Policy on the Site and updating the “Last Updated” section at the bottom of this Cookie Policy. However, if we make material changes to this Cookie Policy we will let you know by means of a prominent notice on our Site and, where appropriate, we will let you know by sending you an email.It’s important that you review the changed Cookie Policy.

Contact Us

Questions, comments and requests regarding this Cookie Policy and your personal data are welcome and should be addressed to us at the below email and/or postal address:

Email: [email protected]

Address: 314-371 Front St. W, Toronto, Ontario, Canada.