Many customer support platforms offer a free chatbot along with their CRM. But this free offering comes with plenty of hidden costs.
Creating VIP experiences for everyone who interacts
with your brand, anytime, anywhere
5 Big Ideas for an Automation-First World
The fact is, positive customer engagement no longer requires a human touch, but it does still require a personal touch. What’s the difference?
An in-depth look at the benefits and drawbacks associated with implementing a CX chatbot, covering the impact on your team, your KPIs, and more.
With customer expectations changing and technology becoming more complex, how do you choose a customer service solution to invest in? We're here to help.
This Q&A explores why a dedicated ACX team is crucial to Litebit's support success, how their ACX team leverages Ada, and what impact a CX chatbot has on their customers, employees, and bottom line.
Both virtual assistants and chatbots use AI to provide automated consumer assistance via a digital interface. But the kind of assistance varies, as well as the channels they’re typically used in and the extent of their capabilities.
How do you know if your customers are going to stick around? Your first step should be to check your CSAT score.
Assume you’ll catch customers on their worst day. That mentality is what puts your CX strategy at its best.