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The Truth About Free Chatbots
Many customer support platforms offer a free chatbot along with their CRM. But this free offering comes with plenty of hidden costs.
The Ada Blog
The latest news and expert advice on AI, automation, and customer service
The CX Leader's AI & Automation Toolkit
How to Use Conversational AI to Handle Unpredictable Support Inquiries
The fact is, positive customer engagement no longer requires a human touch, but it does still require a personal touch. What’s the difference?
Pros and Cons of Implementing a CX Chatbot
An in-depth look at the benefits and drawbacks associated with implementing a CX chatbot, covering the impact on your team, your KPIs, and more.
How To Pick the Right Customer Service Solution for Your Business
With customer expectations changing and technology becoming more complex, how do you choose a customer service solution to invest in? We're here to help.
How LiteBit Used a Customer Service Chatbot and Acx Team to Weather the Crypto Market
This Q&A explores why a dedicated ACX team is crucial to Litebit's support success, how their ACX team leverages Ada, and what impact a CX chatbot has on their customers, employees, and bottom line.
Virtual Agents vs Chatbots: The Differences Explained
Both virtual assistants and chatbots use AI to provide automated consumer assistance via a digital interface. But the kind of assistance varies, as well as the channels they’re typically used in and the extent of their capabilities.
What Customer Service Teams Need to Know About CX KPIs
How do you know if your customers are going to stick around? Your first step should be to check your CSAT score.
Better CX Starts With Assuming the Worst About Your Customers
Assume you’ll catch customers on their worst day. That mentality is what puts your CX strategy at its best.
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