Ada Media Center
Press releases
New global research reveals major misalignment between what enterprises prioritize and what consumers value in agentic customer experience
Milestones include innovation in Voice channel, global expansion into Europe and APAC, and large enterprise account wins across industries
Global carrier strengthens digital CX strategy with omnichannel, enterprise-grade agentic AI
Patent-Pending Innovation Reduces AI Agent Management Workload for Internal Teams, Accelerates Automation for Complex Use Cases
55% of shoppers make holiday returns; 57% say poor return experiences hurt brand loyalty. AI-powered support can help.
Medallia and Ada partner to unify AI-powered CX actions with omnichannel insights, helping brands scale automation and boost satisfaction.
Ada in the news
CEO Mike Murchison says Ada's technology allows businesses to give AI agents one set of instructions that applies across communications channels.
AI adoption frequently leads to "work creep." Yet select companies are seeing success by deploying AI under strong CEO leadership.
AI agents are already outperforming human agents in digital channels. Voice, however, remains stuck in the IVR era, and the result is a costly CX gap.
The carrier is expanding its digital strategy with Ada’s Agentic Customer Experience (ACX) platform, which powers its AI customer service agent, ‘Mavis’.
This episode of the Punk CX podcast features three interviews recorded at Medallia’s Experience event in Las Vegas from February 10-13.
Your research shows returns are now a routine part of shopping, not a seasonal issue.
Grounding AI agents on customer data delivers context and helps AI agents make better decisions which can improve customer experience.
Shoppers expect — and want — returns to be routine, but the reality is sometimes different.
Medallia and Ada are teaming up to fix one of customer experience’s most persistent frustrations: knowing what’s wrong, but acting on it too slowly.
Ada’s impact, in numbers
Boilerplate and attributions
Boilerplate
Ada is the trusted AI-native customer experience company, built to transform how enterprises engage with customers. Powered by the ACX operating model—which unifies technology, methodology, and expertise—Ada deploys high-performing AI agents that deliver personalized, efficient interactions across every channel and language. Since 2016, Ada has powered more than 6.4 billion interactions for global brands like Square, Pinterest, Sky, Canva, and Monday.com, delivering extraordinary CX at scale. With enterprise-grade security and compliance (SOC 2, GDPR, PCI, HIPAA, AIUC-1), Ada enables organizations to reduce cost-to-serve, elevate CSAT, and increase lifetime customer value. Learn more at ada.cx.
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