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Explore what's new in Ada

Meet Ada, your new AI Agent for customer service

Hire an AI agent to deliver extraordinary customer experiences, faster and at a lower cost than human agents.

A full customer service team, powered by AI
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2x increase in Automated Resolution Rate
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$2.7MM annual savings
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5x ROI in just 12 months

We've helped 350+ businesses save time, money and resources

"Our AI Agent brings us closer to our clients, reducing operational burden and increasing our automated resolution to help our team think about big picture levers we can pull to create a better client experience."

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Paul Teshima
Chief Client Experience Officer
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"We saw impressive gains when implementing the scripted chatbot, but were blown away by the results of our generative AI Agent. With the AI Agent, we no longer have to rely on human intervention to address new customer inquiries that come through when we've updated our product."

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Allie Hurley
Head of Global Support
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Basic chatbots have
no business representing
your business

Ditch code-heavy, old-school scripted chatbots. Powered by Ada’s Reasoning Engine™, an AI Agent reasons through the best solution to deliver responses that are relevant, accurate and safe. Every single time.

Conversational AI Wave Challenger
Technology Fast 500
Fast Company
Next Big Things in Tech
Globe & Mail
Top Growing Companies

Resolve more phone calls with voice AI

Promote your AI Agent to answer customers on new channels - like voice and email. Seamlessly add intelligent phone automation using the same knowledge content and AI management tools, all in a single platform.

Hire your next top-performing agent

Onboard, measure, coach, and promote your AI Agent — like you would a human — and start resolving more inquiries with less effort

Automatically resolve over 70% of customer inquiries

Instantly teach your AI Agent everything it needs to know about your company by connecting it to your knowledge sources and data in key business systems.

Uncover improvements, without lifting a finger

Identify which automated conversations are truly successful — where your AI Agent provided relevant, accurate, and safe responses — and where there is an opportunity to help them improve. Don’t just contain conversations, resolve them.

Drive continuous improvement with guidance and AI coaching

Provide feedback and share guidance in plain language so that your AI Agent performs in a manner that is aligned to your brand and business goals.

Answer customers on more channels and in more languages

Promote your AI Agent to take on more responsibility and assist customers in 50+ languages and in more channels, like phone, email, and social messaging.

conversations automated

Up to
of customer service interactions resolved through automation
languages supported instantly
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$750k savings / year
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20% increase in Automated Resolution Rate
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6.7x ROI in year 1

Automate your customer service with Ada

An AI-powered platform built for CX teams

Discover the power of an AI Agent for your business.

See all Case Studies
increase in Automated Resolution
10 pt
increase in CSAT

“Based on Automated Resolutions, our AI Agent is equivalent to 10 full time agents. We’re not reducing our headcount. We’re reinvesting those agents into our business. The agent time savings we’ve realized by implementing Ada has allowed us to form a ‘gold glove’ team for our top tier of clients”

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Christine Farrugia
VP Client Experience & Strategy
Read Wealthsimple's Case Study
reduction in agent intervention
potential delivery delays rerouted

“Indigo is a customer-centric retailer, and everything we do is focused on putting our customer first and providing joyful experiences. Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.”

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Loren Kousaie
VP of Corporate Sales & Customer Service
Read Indigo's Case Study
inquiries resolved
languages supported
increase in product upsell

“Ada has supported our customer's agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago.”

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Bayley Clark
Head of Customer Support Strategy
Read AirAsia's Case Study
of inquiries resolved
< 30
days to launch

“The automated chat experience feels conversational and genuinely feels like a seamless part of our customer experience. With the Zendesk and Ada integration, we were able to not only save costs on seasonal headcount, but we were also able to see revenue growth from customers who were being served at faster rates.”

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Justin Michaud
Senior Manager of Customer Support
Read Tile's Case Study

Discover the potential of AI-powered customer service

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The analysts have spoken: Companies using Ada can get up to 408% ROI

Read the full study and discover how Ada customers established a robust and easy-to-manage customer service automation platform that delivers results.

Get the Forrester® Report
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The generative AI toolkit for customer service leaders

Our generative AI experts have gathered insights for you to understand how to evolve your team, strategy and tech stack for an AI-first future.

Get the Toolkit

Guide to interviewing AI Agents

Discover the 8 success criteria you should be testing AI Agents on to get the most return on your investment

Get the Guide