capabilities
real-time handoffs into Zendesk
Create tickets and escalate conversations to Zendesk agents with full context—across chat, messaging, and more.
plug-and-play integrations
Connect Ada to your critical business systems to help customers resolve complex inquiries and maximize automated resolutions.
flexible messaging widgets
Deploy ada via Sunshine Conversations or Ada’s native widget to match your brand and customer experience needs.
“With the Zendesk and Ada integration, we were able to not only save costs on seasonal headcount, but we were also able to see revenue growth from customers who were being served at faster rates.”
what you get with ada + zendesk
Launch your AI agent in minutes by connecting to Zendesk Guide and start resolving up to 83% of customer inquiries—no code needed.
Confidently drive continuous improvement with AI management and coaching tools that measure performance and identify areas to improve.
AI handles the majority of your ticket volume, so human agents are free for more specialized conversations—increasing resolution while decreasing average handle time.
Support customers in 50+ languages across chat, messaging, email, and voice, with integrations with Zendesk Talk, Messaging, and Sunshine Conversations.
faqs
Within Zendesk, open your Sunshine Conversations app to retrieve your Zendesk credentials (subdomain, login email, and API token). Then, in the Ada dashboard under AI Agent profile > Handoff > Integrations, select Zendesk Messaging, follow the prompts, and enter the required details to complete setup.
Yes! The handoff workflow creates a messaging-like experience within Ada Chat. Customers stay within the AI Agent's web chat, while Zendesk agents manage interactions directly from the Zendesk ticket view—no Zendesk Messaging needed. Review how to enable handoffs here.
related resources and tech docs
configure and use Zendesk Messaging
Seamlessly integrate with Zendesk Messaging to get the full Ada feature set within your Zendesk environment.
configure and use Zendesk Support Handoffs
Let customers stay in Ada's web chat while Zendesk agents can manage interactions with a Zendesk ticket view—no Zendesk Messaging required.
configure Zendesk Chat
Seamlessly transition customers from AI agent to human agent. Customers stay in the same chat while your agents remain in Zendesk, and get full context for swift resolution.