Build once, support everywhere. Resolve faster.
Instantly support global markets in 50+ languages and deploy
automation across the channels customers use every day with
Ada's Sunshine Conversations integration.
Revolutionize CX with Ada + Zendesk
Unleash powerful automated self-service and elevate agent efficiency. With Ada's leading generative AI technology on the frontlines of customer service, you'll resolve more inquiries automatically — and slash agent queues.
750K in annual savings
291% ROI
65% reduction in live chat volume
Resolve more — and more complex — customer inquiries
When Ada and Zendesk work together, your customers notice — and so do your agents. Automate self-service, reserve agents for more valuable conversations, and reduce the cost of delivering exceptional CX.
Enable automated self-service. Empower agents.
Effortlessly create and fine-tune automation with Ada's
AI-powered chatbot platform. Give customers on-demand
self-service and free up agents for high-impact
opportunities.
Equip agents with context. Reduce handle time.
Integrate your customized Zendesk workspace into Ada to start resolving inquiries instantly. Hand off conversations with full context to the support team — on digital channels and over the phone — to reduce agent and customer effort.
“Ada's conversational AI platform partnered with Zendesk Sunshine Conversations provides a best-in-class experience for sales and support. Ada's ability to automate conversations and drive cost savings with simplicity and scale has made it a go-to solution for Zendesk customers of all sizes.”
Pascal Pettinicchio
VP Alliances & Corporate Development
“We can now offer personalized, 24-hour support because the Ada chatbot, which we call GloBot, partners well with the Zendesk help center.”
Eric Witman
Lead CX Systems Specialist
It's easier than you think
Request a DemoDeploy accurate, relevant, and safe automation
Ada gives you the flexibility, customization, and integrations to set up quick-to-launch and easy-to-manage automation that best suits your business.
Use Ada's generative AI tools to launch in seconds
Connect Ada to your Zendesk Guide knowledge base to
instantly create conversational replies for messaging and
phone channels. Generate content variations and rephrase
content with no builder effort.
Learn more about how Ada uses generative AI
Choose the messaging widget that works for you
Choose the messaging widget that best fits your unique
needs. Deploy automation on web and mobile with Sunshine
Conversations Web Messenger, powered behind-the-scenes by
Ada's advanced AI.
See how Ada delivers modern CX customer-preferred channels
Resolve more phone inquiries at a lower cost
Automate the most popular (and costly) support channel by
enabling customers to self-serve using natural language.
Seamlessly deflect customers to lower cost messaging
channels, and integrate with Zendesk Talk to transfer calls
to a live agent when necessary.
Transform your IVR experience
Deliver more personalized experiences with integrations
Access Ada's robust suite of no-code integrations to the
Zendesk suite, as well as out-of-the-box and custom
integrations to third-party systems like order management
and data enrichment tools.
Browse the App Directory
Did you know...
Mobile usage continues to grow and outpace desktop support inquiries for the SaaS vertical?
Read the Full Report
“The automated chat experience feels conversational and genuinely feels like a seamless part of our customer experience. With the Zendesk and Ada integration, we were able to not only save costs on seasonal headcount, but we were also able to see revenue growth from customers who were being served at faster rates.”
Justin Michaud
Senior Manager of Customer Support
Automate your customer
service with Ada
Request a Demo
Explore how AI-powered automation can transform your business
Watch this roundtable webinar with guest speaker Rowan Curran, AI/ML Analyst at Forrester, and unpack the implications of generative AI on the strategy, people, and technology powering your customer service organization.
Watch On Demand
Leveraging Ada's chatbot technology for self-service and capturing important details from customers before passing them to agents has both reduced the amount of interactions that get handed off and enabled agents to get customers the answers they need, faster.
Read the Case Study
In spite of the billions companies spend on customer service, wait times are growing. Customers are churning. And everyone is struggling to hold on. Assess the damage, if you dare, with this infographic.
Get the Infographic