Ada Support

Pricing aligned to your business objectives

Get access to the capabilities you need with flexible, success-based plans.

Onboard AI in one of two no-code ways with Ada's AI-powered platform

Chatbot

Use Ada's industry-leading Natural Language Understanding (NLU) and drag-and-drop platform to build a scripted chatbot, no technical resources required.

  • Train 10x faster than other platforms and understand customer intent with proprietary NLU trained on 4B+ interactions
  • Take action by connecting to existing business systems with flexible API integrations
  • Accurately measure Automated Resolution with AI measurement and QA tools

AI Agent

Connect to your knowledge sources and business systems and use generative AI to instantly start resolving inquiries, no workflows or training needed.

  • In minutes, create an AI Agent that can perform tasks by syncing with existing knowledge content and third-party tools
  • Give the AI Agent feedback and guide its behavior using natural language
  • Accurately measure Automated Resolution with AI measurement and QA tools

Feature Comparison

AI

Knowledge Hub

Leverage generative AI to use existing knowledge sources, like a knowledge base, to provide answers to your customers — no building or training required

Generative
Natural Language Understanding

Build a hard-coded chatbot using Ada’s proprietary NLU model to understand customer intent with minimal training required

Scripted

Builder Experience

Advanced Branding

Allow additional customizations such as chat widget size, color schemes, font sizes, dark mode, etc.

Scripted
Generative
Bot Persona

Customize your bot's identity, tone, personality, and voice to guide the content it creates, powered by generative AI

Scripted
Generative
Multilingual

50+ languages supported out of the box with no additional training required

Scripted
Generative
Rules

Limit the Knowledge an AI Agent can share and the Actions it can take to specific customer segments

Generative
Training Suggestions

Leverages generative AI to automatically suggest training questions, improving recognition without additional builder effort

Scripted
Predictive Suggestions

Surface suggested questions before customers finish typing their inquiry, helping get them to the answer they’re looking for more quickly

Scripted

Guidance & Continuous Improvement

Automated Resolution Measurement

Measure how many conversations your bot was able to resolve. An Automated Resolution is a conversation between a customer and a company that is relevant, accurate, safe and does not escalate to a human agent

Scripted
Generative
Guidance

Provide natural language feedback to guide the AI Agent’s responses, like how to format replies or handle sensitive topics

Generative
Reasoning Log

See all the Knowledge, Actions, and Guidance the AI Agent took to resolve an inquiry

Generative
Conversation Topics

Topics with the most unresolved conversations, and their impact on Automated Resolution and CSAT, are automatically identified

Scripted
Generative
Bot KPIs

Measure key reporting metrics across digital and voice channels like Automated Resolution Rate, Average Handle Time, Containment Rate, CSAT, and Handoff Rate

Scripted
Generative
Events & Goals

Track valuable actions & conversions your customers complete during and after their conversation with Ada

Scripted
A/B Testing

Test how different variants of content perform and impact your objectives

Scripted
Training Insights

Groups similar Not Understood questions together so builders can easily identify content gaps or improve training

Scripted

Channels

Web Chat

Embed Ada across your website

Scripted
Generative
Mobile SDK

Embed Ada in your mobile apps

Scripted
Generative
Social Channels

Deploy Ada in Facebook Messenger, WhatsApp, Instagram and Twitter

Scripted
Generative
SMS

Deploy Ada to automate conversations via SMS *Additional cost for Twilio Messaging

Scripted
Generative
Voice

Deploy Ada in your phone channel to replace or augment your IVR *Additional cost for Voice conversations

Scripted
Generative
Email

Coming soon!

Scripted
Generative

Handoffs

Chat Handoff

Transfer conversations to agents via chat

Scripted
Generative
Email Handoff

Automatically create a ticket and transfer conversations to agents using email

Scripted
Generative
Schedule Callback

Let customers schedule a call back from a phone agent in the chat

Scripted
Generative
Ticket & Case Creation

Hand off a chat to ticketing or case systems

Scripted
Generative

Smart Escalations

Smart Routing

Set logic-based routing rules to transfer to a department based on customer information

Scripted
Generative
Tagging

Add tags to Ada's escalation for better reporting inside your agent platform

Scripted
Generative
Summarization

Allow Ada's bot to summarize the issue as it hands off to an agent

Scripted
Generative

Apps & Integrations

Authentication

Authenticate your customers to personalize their experience

Scripted
Generative
Prebuilt Apps

Access 30+ prebuilt integrations to leading third-party tools like Shopify, Marketo, Clearbit, and more

Scripted
HTTP Request Block

Build integrations to multiple knowledge sources like a help center or product manual

Scripted
Generative
Knowledge API

Build integrations to multiple knowledge sources like a help center or product manual

Scripted
Generative
User Profile API

Build integrations to sync customer profile data between Ada and your CRM

Scripted
Generative

Access & Governance

Version History

Track, audit, and revert changes to your bot in seconds

Scripted
SSO

Single sign-on to meet your organization’s security requirements

Scripted
Generative
$2.7MM annual savings logo
$2.7MM annual savings
Digicel logo
$750,000 annual savings
Tile logo
291% ROI

Imagine a world without customer service queues. Automate it with Ada.