Pricing

Ada empowers you to scale support without increasing headcount, empower the people behind the automation, and treat every customer like a VIP.

Core

ANSWER: Provide standard responses to common questions.

1 Bot Instance
No-Code Builder
Chat and Email Handoff

Advanced

ACTION: Address questions with personalized actions.

Core +
Segmentation
Predictive Suggestion
Smart Detect
Multilingual
Advanced out-of-the-box Integrations

Pro

ANTICIPATE: Anticipate customer needs and reach out proactively.

Advanced +
Proactive Campaigns
Proactive SMS
Goal, Event, and A/B Testing
Lead Creation
Data Enrichment

Feature comparison

Core	Advanced	Pro
No-Code Builder
No-code training
Rich Messaging Rich Messaging Display links, images, videos, shuffle, text, redirect, Quick Replies
Mobile SDK Mobile SDK Use Mobile SDK to embed Ada chatbot to clients' mobile apps
Multilingual Multilingual 40 languages out of the box for training, 100+ available from Google translation
Segmentation Segmentation An engine to set conditions to define customer segmentation
Proactive Campaigns Proactive Campaigns Proactively message your website visitors with a targeted and personalized rich-content message, with reporting to understand and optimize performance
Proactive SMS Proactive SMS Proactively message your prospects and customers with a targeted and personalized SMS message, with reporting to understand and optimize performance.			Need SMS add-on
Conversational AI
Proprietary NLU Model Proprietary NLU Model Proprietary NLU model to capture customers intents and provide accurate responses
Training Suggestions Training Suggestions Answer Training Suggestions leverage Ada’s language model and the answer’s content to suggest training questions for your Answers
Training Insights Training Insights Groups Not Understood questions into meaningful topics so that builders can create new answers or add better training questions to existing answers
Predictive Suggestions Predictive Suggestions Predictive Suggestions help surface suggested questions before the chatters finish their inquiry, improving their experience by getting them to the Answer they’re looking for more quickly
Smart Detect Smart Detect Detect entities in chatter questions and store them in variables to provide more personalized answers
Routing and Hand-offs
Email Handoff Email Handoff Hand off a chat to agents via email
Chat Handoff Chat Handoff Hand off a chat to live agents. Ada integrates with Zendesk, Salesforce, Oracle, Intercom, and Kustomer	1	1	2
Ticket and Case Creation Ticket and Case Creation Hand off a chat to ticketing or case systems
Lead Creation Lead Creation Create sales leads in the CRM
Real-Time Analytics
Bot KPIs Bot KPIs Provide bot builders with key KPI, including Containment, CSAT, Recognition, Engagement, Handoff Rates, Not Understood, to improve bot performance
Conversation Topics Conversation Topics Enable brands to define topics using keywords and provide topic insights to help them better understand their customers
Events Events Track valuable actions & conversions your prospects & customers complete during and after their conversation with Ada.
Goals Goals Track combinations of Events that your prospects and customers complete
A/B Testing A/B Testing Test how different variants of content in your bot help to drive your objectives
Apps & Integrations
Date Picker
Utilities Utilities Answer Utilities, File Upload
Chat Handoff Chat Handoff Ada Glass for Zendesk Chat, Zendesk Messaging, Zendesk Social Messaging, Salesforce Service Cloud, Oracle Service Cloud, Intercom, Kustomer
CSAT CSAT Zendesk CSAT
Ticketing & Case Creation Ticketing & Case Creation Zendesk Support, Salesforce Service Cloud, Gorgias
HTTP Request Block		2	4
Knowledge Base & Content Knowledge Base & Content Zendesk, Salesforce, Zendesk Helpdesk Viewer
Carousel
Scheduling Scheduling Coconut Calendar, Calendly
Order Tracking Order Tracking Shopify, Convey
Security Security Token Vault
Communication Communication SendGrid
CRM - Hubspot
CRM - Salesforce Sales Cloud
CRM - Marketo
CRM - Zendesk Sell
Data Enrichment Data Enrichment Clearbit
Access and Governance
Authentication Authentication A sign-in block to enable chatters to sign in

Add-ons

Social Channels*

Additional Bots

Data Export API

HTTP Request Block for Integration*

Additional Languages*

*Exclusive for Advanced and Pro

Automation that makes  things happen

Give customers what they want before they ask. Make proactive suggestions. Take real action. Go beyond automated FAQs. With Ada, automation does more.