This is Ada

Ada — A Brand New Vision for Brand Interactions

Every time someone interacts with your brand, it’s an opportunity to build trust, deliver value, and, ultimately, drive growth. 

But in a digital world, where people expect their needs to be met with a quick chat or button click, delivering valuable interactions at scale is nearly impossible — without Ada.  

Ada is the brand interaction platform that bridges the divide between you and the people who are trying to talk to you. Every moment, everywhere. 

With Ada, you can purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be.

Where You’re Meant to Be

We’re helping brands live up to their promises, and we’re looking for people like you to take that vision further.

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Founded on First-Hand Experience

Ada’s values are deeply rooted in the history of our two founders, Mike and David. Once customer service agents, they’ve experienced firsthand the pain of manually responding to thousands of repetitive interactions. 

It led them to realize that with the rising tide of customers approaching brands each day, they can’t help but fail them right when it matters most. Because the moment customers actually try to talk to the brand — at that moment of interaction — the magical experience completely falls apart.

This realization inspired a new mission: to repair broken brand interactions and restore the customer experience. And so, Ada was born. 

This is where we started, but not where our work ends. As we evolve, so has our mission. Now, we ensure brands never miss an opportunity to interact with their customers — across channels, time zones, and languages — at each and every stage in the customer journey.

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Our Values

This is the foundation for everything we do at Ada—from how we build together to how we serve our clients, to the way in which we approach a problem and support fellow Ada Owners. 

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Drive

Bias to action and delivering impact.

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Energize Others

Show up with kindness, pragmatic optimism, and a sense of humor.

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Get To The Deep Why

Know why you’re doing what you’re doing.

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Focus

Do fewer things, better.

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Always Be Improving

Never settle. Continually strive to improve.

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Think Long Term

Build for where we’re going, not for where we are.

The Woman Behind The Name

We're named after Ada Lovelace, widely regarded as the world's first computer programmer and a true reflection of our values. Her legacy inspires us to push the potential of machine learning and to promote greater equity and diversity in and outside of Ada.

Ada Lovelace

Our Investors

Like us, our investors believe in the power of brand
interactions, and in turn, they empower us to do the work we love.

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Partner With Ada

Reinvent brand interactions alongside the world's fastest growing companies.

Become a Partner

Get Connected

We love sharing our story and the results we’re bringing to industry-leaders around the globe. Reach out to us about partnership opportunities, speaking engagements, PR requests, and anything else — we’d love to talk.

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Diversity, Equity and Inclusion

At Ada we believe that diverse teams make better decisions, driving better brand interactions and stronger business outcomes. The best ideas can come from anyone, and different points of view inspire powerful new solutions.

Learn More
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Our Leaders

Get to know the trailblazers, industry experts, and fearless leaders that inspire
Ada Owners with their courage and empathy and empower them to do their best work.

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Mike Murchison

CEO

Get to Know Mike
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Ruth Zive

CMO

Get to Know Ruth
Long

Long Dinh

VP of Finance

Jessica

Jessica Popp

CTO

Get to Know Jessica
david

David Hariri

Co-Founder

Get to Know David
Dan Code-McNeil - CRO

Dan Code-McNeil

CRO

Get to Know Dan
Bronwyn Smith

Bronwyn Smith

SVP Operations

Get to Know Bronwyn

Press

Build With Us

As an Ada Owner, you’re here to build with us. Build our culture, customer experience, relationships, and technology. Come ready to be authentic and strive for simplicity. We will empower you to do your best work—we may not be perfect, but that’s how we evolve.

Open Roles