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Every time someone interacts with your brand, it’s an opportunity to build trust, deliver value, and, ultimately, drive growth.
But in a digital world, where people expect their needs to be met with a quick chat or button click, delivering valuable interactions at scale is nearly impossible — without Ada.
Ada is the brand interaction platform that bridges the divide between you and the people who are trying to talk to you. Every moment, everywhere.
With Ada, you can purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be.
Ada’s values are deeply rooted in the history of our two founders, Mike and David. Once customer service agents, they’ve experienced firsthand the pain of manually responding to thousands of repetitive interactions.
It led them to realize that with the rising tide of customers approaching brands each day, they can’t help but fail them right when it matters most. Because the moment customers actually try to talk to the brand — at that moment of interaction — the magical experience completely falls apart.
This realization inspired a new mission: to repair broken brand interactions and restore the customer experience. And so, Ada was born.
This is where we started, but not where our work ends. As we evolve, so has our mission. Now, we ensure brands never miss an opportunity to interact with their customers — across channels, time zones, and languages — at each and every stage in the customer journey.
Be open, honest, and transparent with customers, each other, and yourself.
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Stretch yourself, seek discomfort, and take risks.
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Deeply understand the perspectives of our customers, end-users, candidates, and each other.
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Build and communicate with a relentless focus on reducing - not avoiding - complexity.
We're named after Ada Lovelace, widely regarded as the world's first computer programmer and a true reflection of our values. Her legacy inspires us to push the potential of machine learning and to promote greater equity and diversity in and outside of Ada.
Like us, our investors believe in the power of brand
interactions, and in turn, they empower us to do the work we love.
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Reinvent brand interactions alongside the world's fastest growing companies.
We love sharing our story and the results we’re bringing to industry-leaders around the globe. Reach out to us about partnership opportunities, speaking engagements, PR requests, and anything else — we’d love to talk.
At Ada we believe that diverse teams make better decisions, driving better brand interactions and stronger business outcomes. The best ideas can come from anyone, and different points of view inspire powerful new solutions.
Get to know the trailblazers, industry experts, and fearless leaders that inspire
Ada Owners with their courage and empathy and empower them to do their best work.
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INSIDER
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Read MoreAs an Ada Owner, you’re here to build with us. Build our culture, customer experience, relationships, and technology. Come ready to be authentic and strive for simplicity. We will empower you to do your best work—we may not be perfect, but that’s how we evolve.
