Experience the benefits of generative AI for customer service with Ada, and resolve more inquiries — across channels and languages — with less effort.
$750,000 annual savings
65% reduction in live chat volume
8x increase in product upsell
Looking to drive more cost-effective customer service resolutions? For modern CX that's tailored to your industry, business model, and brand? You've arrived at your final destination.
“Ada's integration with Salesforce allows us to proactively engage our customers and drive self-service. In one of my favorite use cases, we connected Ada to our status page so we can proactively notify users of new or updated postings.”
“Our investment in ACX (automated customer experience) has had a tremendous impact on our company. We've been able to pass cost savings into salary increases for the majority of our hourly employees. This has led to increased morale, employee retention, and driven our CSAT to the highest level we've seen in years.”
Resolve complex customer inquiries — unique to your business and industry — in record time. No developer resources required.
Enable in-chat flight changes, and instantly recognize passengers. Provide proactive updates on flight status, offers based on passenger information and history, and allow people to purchase upgrades and flight services.
Allow customers to self-serve 24/7, from onboarding to account updates, subscription management, and troubleshooting — any time, on any channel, and in the language of their choice.
Provide foodies with a personalized chat experience. Offer suggestions based on location, prompt reservation bookings or changes in chat or over the phone, and proactively engage them to redeem rewards and incentives.
Get new customers set up without lifting a finger. Give them the ability to purchase packages, upgrade their plans, and track usage in their telecom chatbot or voice bot. When they need a human touch, seamlessly hand off to an agent.
Offer complete shopping self-service, from inventory, to size and style guides, to matching accessories. Give customers proactive updates on orders, offer recommendations, and increase checkouts with targeted rewards.
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Increase product adoption with user guides and walkthroughs in your SaaS chatbot. Allow users to authenticate and self-serve their account issues. Segment users to offer on-demand information on plans and product promotions.
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Empower customers to do their day-to-day banking with automation. Provide product tutorials, instant updates on account status, and offer upgrades. Automate swift resolutions to compromised cards and unauthorized transactions.
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Guide new customers to set up and verify their accounts, and allow them to make and settle bets directly in the chat. Give players instant access to transaction details, and deploy targeted and seasonal promotions based on player history.
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Eliminate reliance on IT and let Ada do the heavy lifting. Drag-and-drop UI, AI-generated builder tools, and built-in insights show you exactly where to focus automation.
Looking for something more custom, or need to integrate with an internal tool?
Work closely with our team of experts to hit every business goal for your automated customer service strategy. We'll show you how to make the most of Ada's platform, guide the implementation process, and advise you on how to optimize your automation investment.
“Ada has supported our customer's agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago.”
