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Transform your customer service with automation

Ada’s powerfully simple conversational AI platform empowers brands to talk to more customers and deliver personalized experiences at scale, while saving on support costs.

Understand better, resolve faster
Improve customer satisfaction and reduce time to resolution with industry-leading Natural Language Understanding that recognizes intent faster and responds more accurately.

Build once, support everywhere
Simple, intuitive no-code builder and OOTB apps that enables teams to quickly build, train, and deploy personalized support experiences across all channels and in over 100 languages.

Manage and optimize, effortlessly
Continuously experiment and improve using comprehensive performance insights. Make changes with agility across regions, customer types, product lines, and more.

See for yourself why industry leaders automate with Ada.

Join hundreds of industry-leaders

automated interactions
increase in agent efficiency
reduction in wait times
increase in ancillary revenue

Automation that delivers results

Simple for the business, friendly for developers, Ada can be leveraged inside of any digital channel, alongside any agent handoff solution, and with any third-party system or application.

In just weeks, we were able to launch automated brand interactions that transformed the experience for our traveling customers, whenever and wherever they are in the world. We have cut customer wait times from more than one hour to less than one minute.

Bayley Clark | Head, Customer Happiness | AirAsia

Ada's customer experience solution has enabled us to decrease ticket handling time by over 90%! This gives our agents time to find new and exciting ways to interact with our customers.

Bas Lucieer | Director of Data and ACX | LiteBit

Put support automation in the hands of the teams that know your customers best

Reduce time-to-value and eliminate developer dependencies with Ada’s no-code builder. Set up automation across all channels in days (not months) with a drag-and-drop interface, multilingual capabilities, smart training suggestions, and broad channel support.

Understand customer intent in seconds with industry-leading conversational AI

Our industry-leading NLU model is pre-trained using 4B+ real-world conversations to accurately capture a customer’s question and provide relevant answers, resolving queries faster.

Combining the benefits of machine translation with a language-agnostic model, you can build in one language and deliver support in 100+ with no additional training required so you can expand to new markets and speak to customers in their language, effortlessly.

Personalized experiences to drive action with out-of-the-box applications

Ada offers one-click, out-of-the-box integrations with Zendesk, Salesforce, Gorigas, and Shopify — as well as deep integrations into backend industry systems for Telco, Airlines, Ecommerce and Retail, Fintech, SaaS, and more.

And if you’re looking for something custom, Ada’s platform offers your engineers the flexibility to get creative with connections that drive even more business impact.

G2 Reviews - 4.5 out of 5 See All 140 Reviews
“Ada does the work of our 22 agents per month, so on Monday mornings specifically, our agents come into work without a mountain of emails to tackle.”
“Without in-depth integrations and using just basic the Q&A flows, we have achieved a 70% containment rate within the bot and a massive 27% deflection in customer contact across all contact channels.”
“Ada’s leading AI platform helps us focus on creating value for our customers.”

Automate +30% of customer inquiries in 30 days

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