Break down silos between marketing, sales and support - represent your brand consistently, with one voice, and create 'wow' moments every step of the way. Ada CX integrates all internal systems and takes complex, intelligent action based on what customers ask.
Ada's automation platform can be leveraged inside of any digital channel, alongside any agent handoff solution, and with any third-party system or application.
Ada understands where buyers are in the journey, then targets proactive offers at the right time, tailored just for them. Ada Engage plugs into existing CRM, marketing automation and enrichment solutions to qualify and route prospects, intelligently guiding visitors along their ideal path to purchase.
Customers expect brands to be available 24/7, on all digital and social channels, to meet their needs in a meaningful way. Ada makes this possible. Using advanced Interaction AI, Ada Support personalizes conversations to the interests of every customer. So you resolve issues and keep customers happy, delivering against your brand promise, even when you are scaling fast.
Recognize common speech patterns to respond quickly and accurately.
Give customers a personalized, interactive experience in over 100 languages.
Elevate interactions wherever customers connect with your brand.
With Ada, unlock a trove of interactions data you never knew you even had, and surface immediate, actionable steps you can take to continuously improve CX.