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The essential AI-first customer service platform

Onboard a top performing AI Agent

Take on more complex cases than ever before with an AI agent that seamlessly weaves together knowledge of your company, products, and policies with codeless integrations to craft resolutions just as unique as the customer it's serving.

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30% Automated Resolution achieved instantly

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291% ROI

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78% decrease in cost per ticket

Go from inquiry to resolution in record time

Ada’s AI-powered platform instantly integrates with your existing knowledge sources and business systems to automatically resolve customer conversations.

AI Agent

Onboard a skilled AI Agent in minutes

AI QA & Measurement

Understand the performance of your AI Agent

AI Coaching

Coach your AI Agent to become your top performer

An integrated suite of AI technologies

Replace script-heavy, hard-coded chatbots with a powerful AI Agent that’s easy to deploy and continuously improve.

Deliver accurate, personalized resolutions to complex inquiries

The AI Agent that solves unique problems with personalized resolutions

Craft tailored responses to complex inquiries, powered by all your existing data sources — from your help center, to your CRM, to your order management system.

  • Engage in human-level reasoning
  • Learn from any knowledge source
  • Perform complex actions
Coach AI to be your top performing agent

Ensure no insight goes uncovered

Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.

  • Automatically measure resolutions
  • Change the way you measure your customer experience
  • Track the quality of every interaction
The QA Analyst that ensures no insight goes uncovered

Coach AI to be your top performing agent

Refine your customer service over time, and provide automated experiences that align with your company’s values and policies.

  • Understand how inquiries are resolved
  • Guide your AI Agent to improve using natural language
  • Align the actions your AI Agent can take with company policies
Power the omnichannel experience customers crave

Seamlessly deploy AI across channels and languages

You don’t need to buy multiple tools to automate customer service across different markets and modalities.

  • Launch an AI Agent on web, mobile, social, SMS, and phone channels
  • Improvements to your AI Agent are applied across channels

Ada’s Reasoning Engine

The brain of your AI Agent

Ada’s Reasoning Engine draws on knowledge sources and integrations to generate personalized resolutions.

It runs everything through proprietary safety checks powered by Ada’s unique, custom Customer Service LLM to ensure every interaction is safe, accurate, and relevant.

AI-powered automation built for CX teams
View all Case Studies
ROI in year 1
improvement in average first response time for reward recipients

“Implementing Ada has enabled our support teams to spend substantially more of their efforts on harder-to-solve problems. Our customers are now able to quickly serve themselves for most common problems — or get to a knowledgeable agent without writing an essay. When we compare to the year before, the volume of cases our reps are manually addressing are much lower. They now can spend the bulk of their time answering those complicated questions versus those easy lifts.”

Walter Tucker
Director of Support

Opt for the path of least resistance. Automate with Ada.

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