Take on more complex cases than ever before with an AI agent that seamlessly weaves together knowledge of your company, products, and policies with codeless integrations to craft resolutions just as unique as the customer it's serving.
30% Automated Resolution achieved instantly
291% ROI
78% decrease in cost per ticket
Ada’s AI-powered platform instantly integrates with your existing knowledge sources and business systems to automatically resolve customer conversations.
Onboard a skilled AI Agent in minutes
Understand the performance of your AI Agent
Coach your AI Agent to become your top performer
Replace script-heavy, hard-coded chatbots with a powerful AI Agent that’s easy to deploy and continuously improve.
Craft tailored responses to complex inquiries, powered by all your existing data sources — from your help center, to your CRM, to your order management system.
Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.
Refine your customer service over time, and provide automated experiences that align with your company’s values and policies.
You don’t need to buy multiple tools to automate customer service across different markets and modalities.
Ada’s Reasoning Engine
Ada’s Reasoning Engine draws on knowledge sources and integrations to generate personalized resolutions.
It runs everything through proprietary safety checks powered by Ada’s unique, custom Customer Service LLM to ensure every interaction is safe, accurate, and relevant.
“Implementing Ada has enabled our support teams to spend substantially more of their efforts on harder-to-solve problems. Our customers are now able to quickly serve themselves for most common problems — or get to a knowledgeable agent without writing an essay. When we compare to the year before, the volume of cases our reps are manually addressing are much lower. They now can spend the bulk of their time answering those complicated questions versus those easy lifts.”
