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Build powerful customer service automation with minimal effort

Ditch code-heavy, old school chatbots. Resolve more customer inquiries with less human effort in one easy-to-use platform.

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Revolutionize the customer experience with AI


conversations powered


faster training than other customer support automation platforms


average recognition rate

Automate customer service

Ada integrates with your existing business systems to resolve complex customer inquiries in record time

Ada's resolution engine

Extracts relevant conversation and customer details from different channels

Uses AI to process and accurately understand customer intent

Automatically takes action with prebuilt workflows or generative AI

Explore Ada's powerfully simple automation platform

Eliminate reliance on IT and let Ada do the heavy lifting. Drag-and-drop UI, AI-generated builder tools, and built-in insights show you exactly where to focus automation.

Build enterprise-grade automation with ease

Build enterprise-grade automation with ease

No-code automation builder: Empower your CX team to design, manage, and continuously improve automation — from FAQs to complex workflows and integrations.

Multimodal: Share content and training between digital and voice channels to deploy a consistent AI customer service experience without duplicating effort.

Generative content creation: Create conversational FAQs in a single click. Sync Ada with your knowledge base to automatically generate new intents based on existing content.

Learn more about Ada's enterprise-grade platform
Extend and integrate for more personalized support

Extend and integrate for more personalized support

Out-of-the-box integrations: Easily build personalized, automated CX with hundreds of turnkey integrations to CRMs, MAPs, and ecommerce software.

Agent connectors: Integrate with integral customer engagement software like Zendesk, Salesforce, Talkdesk, and more — no rip and replace required.

Generative content creation: Sync Ada with your knowledge base to automatically generate new intents based on existing content.

Check out Ada's integrations
Effortlessly train and improve performance

Effortlessly train and improve performance

Industry-leading NLU: Power highly accurate automation. Ada's proprietary Natural Language Understanding (NLU) is trained on billions of customer service interactions.

Multilingual: Resolve inquiries in 50+ languages. Train in English or the language of your choice, and power more accurate conversations with Ada's language-agnostic model.

Smart training: Automatically create new training suggestions using generative AI to improve intent recognition and reduce time-to-value.

See how our resolution engine works
Uncover business insights

Uncover business insights

Comprehensive reporting: Track resolution rate, intent recognition accuracy, handoffs, and more, enabling teams to use actionable insights to optimize performance.

Conversation Topics: Define and measure conversation topics to identify customer insights and trends.

AI-powered improvements: Guide bot managers on where to focus their efforts with insights into content gaps, training similarities, and other areas of confusion to improve performance.

Continously improve automation
AI-powered automation built for CX teams
View all Case Studies
ROI in year 1
improvement in average first response time for reward recipients

“Implementing Ada has enabled our support teams to spend substantially more of their efforts on harder-to-solve problems. Our customers are now able to quickly serve themselves for most common problems — or get to a knowledgeable agent without writing an essay. When we compare to the year before, the volume of cases our reps are manually addressing are much lower. They now can spend the bulk of their time answering those complicated questions versus those easy lifts.”

Walter Tucker
Director of Support

Opt for the path of least resistance. Automate with Ada

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