No-code automation builder: Empower your CX team to design, manage, and continuously improve automation — from FAQs to complex workflows and integrations.

Multimodal: Share content and training between digital and voice channels to deploy a consistent customer service experience without duplicating effort.

Generative content creation: Create conversational FAQs in a single click. Sync Ada with your knowledge base to automatically generate new intents based on existing content.

Out-of-the-box integrations: Easily build personalized, automated CX with hundreds of turnkey integrations to CRMs, MAPs, and ecommerce software.

Agent connectors: Integrate with integral customer engagement software like Zendesk, Salesforce, Talkdesk, and more — no rip and replace required.

Generative content creation: Sync Ada with your knowledge base to automatically generate new intents based on existing content.

Industry-leading NLU: Power highly accurate automation. Ada's proprietary Natural Language Understanding (NLU) is trained on billions of customer service interactions.

Multilingual: Resolve inquiries in 50+ languages. Train in English or the language of your choice, and power more accurate conversations with Ada's language-agnostic model.

Smart training: Automatically create new training suggestions using generative AI to improve intent recognition and reduce time-to-value.

Comprehensive reporting: Track resolution rate, intent recognition accuracy, handoffs, and more, enabling teams to use actionable insights to optimize performance.

Conversation Topics: Define and measure conversation topics to identify customer insights and trends.

AI-powered improvements: Guide bot managers on where to focus their efforts with insights into content gaps, training similarities, and other areas of confusion to improve performance.