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Join Ada at the forefront of AI-first customer service

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WHO WE ARE

We are on a mission to make customer service extraordinary for everyone

Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, Square and more. As an AI-native company, we believe the future of extraordinary customer service is powered by AI. Everyone deserves customer service that meets them where they are, in their language, whenever they need help. That is why we envision a world where every customer interaction is resolved by AI.

Join Ada at the forefront of AI-first customer service, as we build truly disruptive technology for some of the biggest brands in the world.

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Our human approach to work

We are a fully remote, digital-first company with a culture that prioritizes strong relationships. We understand that some things work best in person and organize off-site and team gatherings throughout the year to promote team building.

In addition, employees have the opportunity to work from abroad. We believe in the richness of travel, and its positive impact on Ada’s employees, both as workers and as humans.

Our values

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Drive

Bias to action and delivering impact.

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Energize others

Show up with kindness and pragmatic optimism.

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Get to the deep why

Know why you’re doing what you’re doing.

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Focus

Do fewer things, better.

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Always Be Improving

Never settle. Continually strive to improve.

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Think Long Term

Build for where we’re going, not for where we are.

Award-winning culture

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Our benefits & perks

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Stock options because every Ada employee is an Ada owner

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Health & Lifestyle Spending Accounts to maximize your benefits for your lifestyle

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Generous top up benefit to employees going on parental leave in the US and Canada

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Unlimited vacation plus an all-company day off once a month

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In-house social worker to support employee wellbeing

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Dedicated learning & development budget for each employee

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