The ultimate guide to SaaS customer service automation
Customer service automation can free up valuable resources. Here's how AI can pave the way for quality service at scale for SaaS companies.
Mudit Bhasin
Manager, Professional Services
Harness AI with confidence
Ada is more than a platform — it's your strategic partner, dedicated to transforming your business with AI customer service.
Expert customer success team
Our specialists work with you from day one to ensure success and continuous improvement over time.
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Extensive education library
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Comprehensive resources
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“Ada's team operates as an extension of our own, dedicated to ensuring our success. Their support has been instrumental in driving continuous improvement and elevating customer satisfaction levels. Ada isn't just a smart investment—it's a no-brainer. With tangible benefits in efficiency, quality, and cost savings, Ada has become an indispensable asset to our operations.”
Randy Berridge
Director, Community
Operations & Insights at Dott
50%
reduction in external support agents
From onboarding to ROI in 30 days
White-glove implementation and seamless integration with your existing tech stack ensure rapid time-to-value.
Onboard and test Ada in minutes
See why Ada is rated the fastest and easiest way to implement an AI Agent. We’re ready to resolve from day one, across all channels and in 50+ languages.
Integrate existing content
No extra setup required. Simply connect Ada to your help center, website, and more to immediately import the latest, accurate details about your product or service.
Connect critical business systems
Integrate third-party tools, from CRMs to homegrown platforms, without code. Personalize conversations and perform tasks for customers to increase resolution.
Build trust before launch
Ada’s comprehensive testing tools ensure confidence in your AI Agent’s performance before it meets customers. Launch controls allow for a gradual, controlled rollout.
Measure what matters the most
AI-powered insights pinpoint exactly where to focus your efforts to improve the customer experience.
Focus on resolution
Every conversation is run through a specialized LLM to determine if they were truly and accurately resolved — not just deflected.
Track and report on KPIs
Monitor AI Agent performance across channels with built-in dashboards that showcase the impact of AI customer service on your key metrics.
Continuously improve
Ada automatically identifies automation opportunities that can improve CSAT and resolution rates, enabling data-driven decisions.
Coach Ada to outperform human agents
Reach new performance heights and continuously improve with AI coaching that's as simple as training a human agent.
Understand decisions
Gain insights into Ada's decision-making process, like the knowledge it referenced and actions it took, allowing for targeted feedback and performance optimization.
Guide behaviour with zero code
No technical background is needed to be an AI coach. Give your AI Agent plain-language instructions to ensure every interaction aligns with your standards.
Test and iterate
Confidently test changes in a sandbox environment, and simulate the experience of different customer segments to ensure accurate and optimal conversations.
Discover why top customer service leaders hire Ada
Resolve inquiries on every channel
Deliver a cohesive, omnichannel customer experience in 50+ languages.
Gain flexibility, maintain control
Ada’s platform combines robust management tools with the natural conversations and problem-solving capabilities of generative AI.
Segment with rules-based logic
Control the information Ada can share by customer segment, geography, and more.
Securely authenticate customers
Authenticate users so Ada can use customer data to personalize interactions.
Manage sensitive inquiries
Provide prewritten responses for scenarios that demand higher sensitivity.
Keep customer data secure
Ensure Ada only processes the data you deem necessary with custom PII redaction.
Adhere to company processes
Teach Ada to follow multi-step processes required to resolve complex inquiries.
AI customer service insights to keep you one step ahead
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