Ada Support

Resolve more inquiries in digital channels

Show up for customers on the channels they love. Deliver a modern customer experience with an AI Agent for social media, web, mobile, and SMS - no additional headcount needed.

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A full customer service team, powered by AI

Automate across all major messaging channels

Increase resolution with 24/7 self-service

Deliver extraordinary experiences on every channel, without increasing headcount.

Build once, deploy everywhere

Start resolving across channels and languages in minutes, not months. After onboarding your AI Agent with knowledge of your company and products, it can be deployed instantly across channels, all from a single platform.


Say goodbye to scripted chatbots

Ditch old-school messaging and SMS chatbots. Your AI Agent uses data from your help center, CRM, order management system, and more to reason through a problem, just like a human agent — no prewritten scripts needed.


Unlock frictionless agent experiences

Reduce handle time and agent volumes by moving phone inquiries to cost-effective digital channels. When a human touch is needed, your AI Agent will find a specialized agent and seamlessly transfer the conversation.


Don't just take it from us...

"Ada has made us more available to our customers. Now, we have the scale to offer 24/7 support to customers across all of our markets - both on the web and in our mobile app.”

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Wayne Grimshawe
Group Director of Customer Care
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“With Ada's intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams…we're thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”

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Roberto Alfaro
Omnichannel Administrator at Align Technology
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Looking for something more custom?

Your AI Agent can be deployed wherever you need it. Whether it's an in-house solution, regional social channel, or specific SMS provider, Ada's Professional Services team will work with you to build a solution unique to your needs.

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How Grab enhances CX with a multilingual automated Messenger experience

Learn how Grab decreased their ticket backlog by 90% and tripled their containment rate with Ada and Meta.

Read the Case Study
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The ultimate guide to building a knowledge base for customer service

Everything you need to know to build a customer service knowledge base and how AI can augment its power.

Read the Guide

The ultimate guide to generative AI for customer service

Understand how generative AI can transform customer service and deliver positive ROI for your business.

Read the Guide