capabilities
instant, AI call resolution
Resolve inquiries instantly—without hold music or transfers. Ada’s Voice AI answers and triages calls upfront, increasing first-call resolution and reducing call abandonment.
smart routing and contextual handoffs
Collect caller details, authenticate customers, and hand off complex issues to Aircall with zero repetition required. Agents get full context, customers get fast answers.
omnichannel consistency
Phone, messaging, email—it’s one AI agent across every channel, keeping your brand voice and customer experience consistent everywhere.
actionable, real-time insights
Track call volume, resolution rates, and performance in one dashboard. Use insights to optimize support across every channel.
“Al's ability to speed up delivery of service to customers is a clear benefit - we're not taking away the human touch customers desire and demand, but using technology to learn, adapt, and create more meaningful connections that equate to revenue-driving activities. Ada's automation and Aircall's technology partner to do just that.”
what you get with ada + aircall
Offload routine voice inquiries to AI that sounds—and solves—like your best agent, at every hour.
Free your team from repetitive conversations, reduce wait times, and shrink your support costs.
AI that understands real speech patterns and delivers intuitive conversations that actually feel human.
One AI agent that adapts to scaling call volumes and channels—no extra headcount, no heavy IT lift.
faqs
Go to your Ada dashboard, locate “Integrations & API” > Discover Integrations and follow the prompts to connect your Aircall account—no extensive coding required.
Ada instantly handles FAQs, status checks, and account questions. Something more complex? Ada will seamlessly hand off to a human with full call context.
Most customers see faster resolution and shorter wait times from day one. Seriously.
Track call volume, resolution rate, average handle time—and compare AI vs. human performance in one place.
related resources and tech docs
integrate your voice AI agent with aircall
This section takes you through how to integrate your contact center platform with Ada Voice.