Customer Experience

The people defining the CX careers of the future

New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.

Perri Chaikof October 31, 2022 • 7 min read

The CX Leader's AI & Automation Toolkit

Engineering & AI

Mitigating bias in algorithmic decision-making for an equitable AI-driven future

In some ML applications, algorithmic bias can creep in — and it can quickly lead to unexpected outcomes. But how does it happen, and how can we avoid this?

David Dai October 27, 2022 • 6 min read

Customer Experience

Carta’s CRO talks about sales and the customer experience

Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.

Lynn Pine October 25, 2022 • 2 min read

Engineering & AI

Multilingual AI: An ensemble approach

Building multilingual conversational AI is a challenging top priority for brands today. But limitations can be avoided by adopting an ensemble approach.

Jérôme Solis October 12, 2022 • 6 min read

Customer Experience

The crossover between brand and customer experience

Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.

Lynn Pine October 10, 2022 • 2 min read

Ada Stories

3 years of engineering at Ada

In Andre's three years at Ada, the Engineering Team has grown and matured. Here's a first-hand account of what it’s been like on that side of the org.

Andre Marcelo-Tanner October 7, 2022 • 3 min read

Customer Experience

Ada Interact attendees on what’s next in CX

Hear what CX leaders who attended our first ever in-person Ada Interact have to say about what’s next in CX and how brands can prepare.

Lynn Pine September 27, 2022 • 2 min read

Ada Stories

Lessons from Ada Interact: Why every company is becoming an AI company and how to get there

In the very near future, every company will be an AI company. Ada Interact told this story of a new era — one where CX drives business, and AI drives CX.

Sarah Fox September 26, 2022 • 5 min read