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The Data Is In: What Automated Interactions Tell Us About Customer Expectations in 2023
Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.
The Ada Blog
The latest news and expert advice on AI, automation, and customer service
Ada Interact Attendees on What’s Next in CX
Hear what CX leaders who attended our first ever in-person Ada Interact have to say about what’s next in CX and how brands can prepare.
5 Big Ideas for an Automation-First World
Lessons From Ada Interact: Why Every Company is Becoming an AI Company and How to Get There
In the very near future, every company will be an AI company. Ada Interact told this story of a new era — one where CX drives business, and AI drives CX.
Designing the Customer Experience of the Future
We talk to Global Innovation Evangelist Brian Solis about what customer experiences of the future look like and how to design them strategically.
5 Travel Brands Nailing Automated Brand Interactions
These brands are paving the way for travel experiences of the future, with on point automated brand interactions that make every traveler feel like a VIP.
Making Automation Magic with Conversational Design
Engaging chatbot experiences take a solid tech foundation and build brand experiences on top of it using the principles of conversational design.
Talkdesk’s CMO on the Value of Industry-Specific Offerings
Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.
Ada Interact: Must-See Sessions That’ll Drive Value for Your Brand
Here’s a sneak peek of the exclusive presentations and featured speakers you'll see in-person at Ada Interact.
The Profitability of an Excellent Agent Experience
Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.
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