At Ada, we talk to brands every day. We also help our clients talk to their customers every day. And now we want to bring you in on those conversations.
We’re excited to announce the launch of our podcast Now Brands Talk: Conversations with CX Leaders. Our core belief is that no one individual is in charge of CX—it’s the responsibility of every person at your organization to make sure people have great interactions with your brand.
Each episode will feature a conversation with a CX leader about connecting customers with the brands they love. We’ll also explore trends in CX, new customer behaviours and market expectations, optimizing the digital operating model, and holistic CX models.