2-part Virtual Event

The omnichannel super agent: Creating a consistent ACX experience

Discover how ACX innovators at BlackHawk Network, eSky, Endy, Primal Health, and Ancestry are delivering personalized, connected customer service across voice, chat, email, social, and more.

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Health Insurance

Finding in-network providers

Help members locate doctors, clinics, and specialists covered by their plan.

Available in:
Messaging
Email
Voice

Why should you use this Playbook?

Out-of-network visits are costly. This Playbook simplifies provider searches, improving satisfaction and reducing avoidable claims.

When should you use this Playbook?

When members ask to find nearby or specialty providers within their plan network.

What does this Playbook do?

  • Gathers member’s location and plan type
  • Searches provider directory
  • Displays list of in-network providers with contact info

Discover how Playbooks handle your most complex workflows

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