Autonomously resolve complex customer issues with fast, deeply personalized AI voice agents.
Listen to an actual customer call from Branch, a workforce payments platform, featuring Ada’s Voice agent. Recorded in March 2026, the call was edited only to remove personal identifying information.
”Voice has always been the hardest channel to transform. With Ada’s unified Reasoning Engine, that’s changed. Our AI agents can now reason through complex, high-stakes voice conversations with the same intelligence that powers our digital channels. That means faster, more accurate support when our users need it most, especially in moments that directly impact their pay. By elevating the voice experience, we’re reducing friction, resolving issues more efficiently, and ensuring workers get the clarity and confidence they deserve.”
Resolve complex, multi-step interactions end-to-end, applying your policies, retrieving live data, and delivering consistent outcomes without relying on rigid scripts.
Refine tone, context, and answers with Coaching. Updates apply automatically across channels, tightening the loop between insight and improvement.
Ada’s unified Reasoning Engine™ powers shared intelligence across voice, messaging, and email. Your team manages your AI agent in one place, reducing operational complexity and delivering consistent, brand-aligned experiences everywhere.
Meet Goldie, Ada’s demo AI agent.
Ask Goldie the questions below to see Ada Voice in action!
Powered by a dual reasoning architecture, voice AI agents answer simple questions instantly and shift seamlessly into deeper reasoning to solve complex issues, minimizing latency and keeping customer conversations flowing.
Built for lifelike voice experiences, with native support for barge-in, seamless context switching, advanced background noise suppression, and more.
Confidently escalate high-value or sensitive inquiries to human agents—on your terms.
Serve customers in eight languages with a voice AI agent that understands company-specific jargon, out-of-vocabulary terms, and informal speech patterns.
Handle complex tasks with structured workflows. Playbooks let your AI agent follow multi-step SOPs using real-time data, without relying on rigid, scripted frameworks.
Connect Ada with business-critical systems like Zendesk, Salesforce, and Twilio to automate actions, personalize responses, and unlock faster resolution across every channel.
To understand what customers actually expect, Ada partnered with NewtonX to survey 2,000 global consumers, all of whom had recent experience with AI.
Funded by the Federal Economic Development Agency for Southern Ontario
Financé par I'Agence fédérale de développement économique pour le Sud de I'Ontario
