When a flight is cancelled, and hundreds of passengers need to rebook fast, the difference between AI that answers and AI that acts becomes immediately visible.

Most airlines have deployed some form of AI in customer service. Far fewer have deployed AI that can autonomously resolve one of your most complex use cases, in a moment that defines passenger loyalty.

Ada's 2026 research found that only 24% of consumers say their issue was fully resolved by AI without a human. In travel, that friction doesn't show up in a dashboard — it shows up in churn. Yet early airline adopters are already reaping the rewards of Agentic AI, autonomously resolving 80%+ of customer issues while realizing as much as $100M+ in operational savings.

In this virtual session, we'll skip the slides and show you what resolution actually looks like, via the Ada platform. You'll also learn how airlines including Cebu Pacific and Malaysia Airlines use Ada's agentic AI platform to handle disruption at scale: completing rebookings, surfacing loyalty-aware options, and keeping passengers informed in real time, across every channel.

What you’ll see:

A live walkthrough of disruption workflows in production, including:

• How AI applies fare rules, validates eligibility, and confirms outcomes end-to-end
• The latest Voice AI capabilities, including support for 60 global languages
• The operating model behind Cebu Pacific's 50%+ CSAT improvement and sub-one-minute wait times during irregular operations

Who should attend:

CX, operations, and AI leaders at airlines and travel brands looking to move beyond automation and build AI that resolves.