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From Returned to Reordered: See How Agentic AI Converts Retail Returns Into New Revenue, End to End

On October 1, watch it happen live in the Ada platform: one shopper conversation, from refund request to new revenue generated.

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Evals

Unified Reasoning Engine™ evaluation science
Unified Reasoning Engine™ evaluation science

Ada's modular reasoning architecture was replaced with dual reasoning with a re-base eval harness and Legitimacy Classifier. Adversarial pass rate: 88% to 97%.

Delta evaluation: Production replay pipeline
Delta evaluation: Production replay pipeline

DE replays production conversations through modified prompts & models, using an LLM-as-judge. Verdicts aggregate into win-rate metrics; traces into themes.