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From Cancelled to Confirmed: See How Agentic AI Handles Airline Travel Disruptions, End-to-End

Join us on August 12th for a virtual session where we'll skip the slides and show you what a best-in-class agentic customer experience looks like, via the Ada platform.

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Evals

Unified Reasoning Engine™ evaluation science
Unified Reasoning Engine™ evaluation science

Ada's modular reasoning architecture was replaced with dual reasoning with a re-base eval harness and Legitimacy Classifier. Adversarial pass rate: 88% to 97%.

Delta evaluation: Production replay pipeline
Delta evaluation: Production replay pipeline

DE replays production conversations through modified prompts & models, using an LLM-as-judge. Verdicts aggregate into win-rate metrics; traces into themes.