Ada news & product updates Jun 29, 2026 · 11 min read Builder update: Deeper resolution, knowledge in 60 languages, and enterprise control We've expanded Ada’s agentic AI platform to give ACX teams the ability to build, manage, and continuously improve AI agents with greater confidence.
Ada news & product updates Jun 22, 2026 · 9 min read Why AI agents get harder to scale, and how Playbooks solves it As AI agents tackle more complex workflows, three challenges emerge: latency, adherence, and customer behavior. Here's how Playbooks addresses them.
AI strategy & transformation Ada news & product updates Jan 27, 2026 · 13 min read How Ada’s MCP Server brings conversational analytics to AI customer service Find out what conversational analytics is, why it matters now, and how Ada’s new MCP Server is making it a reality for CX teams everywhere.
