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From Pilot to Proven: Inside Philippine Airlines' Agentic CX Program

See how Philippine Airlines runs an Ada-powered AI agent across multiple languages and hear the business case that won over the board. Includes a live demo of a cancelled flight resolved on messaging.

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The Blog

Justine Woo

Senior Customer Advocacy Manager

Agentic customer experience (ACX) Sep 9, 2026 · 7 min read

Meet the 2026 ACX Award winners

This year's five ACX Award winners arrived at the same habit from five different industries: treating an AI agent as an operation to staff, measure, and improve, rather than a product to install and leave alone.

Impact stories Jul 9, 2026 · 14 min read

High stakes, real money, zero room for error: How Green Feather built an agentic customer experience for online gaming

For organizations wondering whether AI can handle their most complex customer interactions, Green Feather offers a compelling answer.

Impact stories Jun 1, 2026 · 11 min read

How Dott's CX team became its first AI-native organization

Dott's CX team doesn't manage queues. It manages an AI agent and surfaces insights that influence decisions across the business.