Agentic customer experience (ACX) Jun 11, 2026 · 12 min read

AI customer service by industry: Where trust has been earned

Different industries face different challenges, but the underlying mandate is the same: trust isn't created through a single interaction, it's earned.

Agentic customer experience (ACX) May 11, 2026 · 8 min read

AI customer service expectations around the world: What the global data reveals about NA, Europe, and APAC

To understand what customers actually expect, Ada partnered with NewtonX to survey 2,000 global consumers, all of whom had recent experience with AI.

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Agentic customer experience (ACX) May 1, 2026 · 10 min read

AI in the travel industry: What new data reveals about the customer service gap

According to the latest research, AI in the travel industry one of the highest-stakes CX investments companies can make, and how you build it matters.

Agentic customer experience (ACX) Apr 2, 2026 · 9 min read

Gen Z and Boomers want the same thing from AI customer service. Here’s where it falls apart.

A strategy built on the old generational script is likely failing multiple cohorts simultaneously. The misses aren't random. They're predictable—and fixable.

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Agentic customer experience (ACX) Ada news & product updates Mar 26, 2026 · 11 min read

What 2,000 consumers told us about AI customer service, and what it means for your business

The gap between enthusiasm and experience is where most AI strategies get stuck, and where agentic AI in customer experience becomes crucial.