Ada Support

loved by our customers and their customers

Our dedication to quality is why enterprises trust ada with their most important relationships.

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Yeti logoCanva logoIpsy logoMailchimp logoPinterest logoWeber logoMonday logoSquare logoAfterpay logoClickup logoAirAsia logoBrigit logoTango logoNeo logoZoominfo logoGrab logo
up to 83% of conversations autonomously resolved
customer interactions powered
human labor hours saved

our greatest hits

create more meaningful relationships

15% improvement in customer satisfaction

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Fara Remtulla portrait

“We want to ensure that we continue to deliver an amazing experience to our customers, who depend on us to keep their finances on track”

Fara Remtulla

COO

focus on growth, not backlogs

60k human labor hours saved per month

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Ismail Ostrilski portrait

“Our AI agent provided a level of operational leverage that we couldn't have achieved with traditional methods, and has given us the flexibility to focus on strategic growth initiatives while keeping our customer service top-notch”

Ismail Ostrilski

Head of Operations

take the guesswork out of success

20% improvement in automated resolution rate shortly after hiring an AI agent

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Jimmy Sullivan portrait

“Ada surfaces relevant conversations with recommendations and an associated AR percentage improvement. This makes it so much easier for us to coach our AI agent effectively at scale. It takes the guesswork out of building and saves us loads of time”

Jimmy Sullivan

Manager of Digital Support

deliver extraordinary experiences on all the channels

42% reduction in average agent handle time

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Ariel Roitman portrait

“Ada’s AI Agent has had a huge impact on our operational efficiency. Now, we have the same "brain" and logic powering both our email and chat channels. If we're building a flow to improve the customer experience with our chat channel, our customers reaching out via email can enjoy that same experience. This is a huge boost for us”

Ariel Roitman

Group Manager, CX Knowledge

cut costs, not corners

$2.7M estimated annual savings

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Anna Skidmore portrait

“Our agents are intelligently powered by the information they’re getting from ada. Their job is easier and more impactful now”

Anna Skidmore

Vice President of Customer Care

wall of love

“LOVED by our IT, Customer Experience, Marketing teams and most importantly our customers. It's so SIMPLE to setup, manage, test, update, go-to-market. Ada truly has a partnership mindset and approach. Overall great product and incredible team”

“The BEST vendor I've ever worked with and a 50% reduction in our chat wait times! The Ada team is without a doubt the most supportive and engaged vendor I've ever worked with”

“Game Changing, Innovative and Future Proof. From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every conversation and first class communication is their forte. In a sector where excellent customer service is key, they hold the top spot”

“We love the analytics and seeing what information is working for our customers”

“Ada is the best addition to our support suite! The most helpful part, in my opinion, is the fact that Ada can be trained to interact with customers, which ensures accuracy with the solutions that are being given”

“Director of CX LOVING Ada! Ada has been like onboarding the best agent ever! It handles an insane number of chats simultaneously and is incredibly accurate and helpful! We’ve been thoroughly impressed thus far!”

“Ada is amazing! Just ask our team or our customers”

“Today we had our annual onsite with Ada - always one of my fav days of the year! It was amazing to celebrate some key achievements this year - such as our Automated resolution, CSAT and containment rates - which are all way above the retail benchmark! We’ve achieved such a personalised experience, not to mention we have so many more insights from customers who are live on our website, which has been a key driver for our success”

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