Guide
How to build a world-class AI customer service team
The future of customer service demands more than just adopting AI—it requires building the right team to make it work. Balancing the strengths of human agents with the power of AI is critical, and without the proper structure, you’ll struggle to meet rising customer expectations and maximize results.
This guide dives deep into the team structure dimension of AI customer service, showing you how to build and scale a team that drives success. Here’s what you’ll learn:
- How to integrate AI and human roles effectively: Get clear guidance on creating a collaborative environment that leverages unique strengths.
- Key roles for an ACX team: Understand the essential positions and when to integrate them into the team (plus template job descriptions for key roles).
- Steps to scale your team for long-term success: Learn how to adapt your team structure as your needs grow and your AI capabilities expand (plus example org charts at each stage of growth).
Don’t let an outdated team structure hold you back. Download the guide today and start building a customer service team that uses both AI and human agents to their fullest potential.
