Announcing Ada’s new generative AI capabilities, and a new channel…

New generative AI capabilities to automate more with less effort, power more complex use cases, and bring AI to new channels.

Lynn Pine April 28, 2023 • 3 min read

Engineering & AI

Announcing Ada’s new generative AI capabilities, and a new channel…

New generative AI capabilities to automate more with less effort, power more complex use cases, and bring AI to new channels.

Lynn Pine April 28, 2023 • 3 min read

The CX Leader's AI & Automation Toolkit

Customer Experience

Knowledge base best practices for generative AI

Best practices for knowledge management to make the most out of generative AI for CX automation while ensuring it remains relevant, accurate, and safe.

Jérôme Solis April 11, 2023 • 5 min read

Engineering & AI

What CX leaders can and can't do with generative AI

While the potential for generative AI is fascinating, we asked experts within Ada how the tech can actually be implemented right now for customer service.

Lynn Pine March 16, 2023 • 4 min read

Customer Experience

What Personalized CX Looks Like In Different Industries

There's a key feature to powering personalization at scale. We'll show you it applies to customer goals and intents that vary widely depending on the industry.

Lynn Pine March 15, 2023 • 4 min read

Engineering & AI

The importance of onboarding AI to CX organizations

CX leaders know they need to incorporate generative AI into their strategy, but are still be asking, “how do I even get started?” We got you covered.

Gordon Gibson March 14, 2023 • 3 min read

Engineering & AI

Should you use ChatGPT in your CX organization?

Before jumping in and applying ChatGPT directly to your stack, there are important factors CX leaders need to consider when evaluating solutions.

Grant Oyston February 28, 2023 • 2 min read

Engineering & AI

New webinar: Preparing your CX organization to adopt generative AI

You know you should be adopting generative AI in CX, but do you know how? Get practical tips and industry expertise that will get you started.

Lynn Pine February 27, 2023 • 3 min read

Customer Experience

How to build a chatbot persona and increase engagement

Data shows that when you customize your chatbot to your brand and give your bot a persona, you can increase customer engagement and reach a wider audience.