Deliver omnichannel customer service, faster than a human agent
Your AI Agent instantly handles conversations no matter where they start, giving customers the consistent, personalized, exceptional service they crave.
One AI Agent, all the channels
Ada is the only AI Agent capable of servicing your customers on email, phone, and chat — 24/7.
The world’s top brands are hiring Ada’s AI Agent
Deliver extraordinary customer service at scale
Reduce costs while delighting customers with exceptional experiences — any channel, all the time.
Build once, support everywhere
Regardless of the number of channels your AI Agent automates, you never need to duplicate work. The same knowledge, integrations, and coaching apply across every channel. Boost operational efficiency and slash costs while delivering the seamless experience your customers crave.
Resolve more inquiries with less effort
While most tools take a hybrid approach combining generative AI with traditional, scripted workflows, Ada’s AI Agent is the only fully-generative, omnichannel customer service automation platform. This results in more natural, human-like conversations and consistently higher Automated Resolution rates across all channels.
Capture insights from all channels
Turn Ada into the ultimate business intelligence gatherer. By capturing insights across every channel, your AI Agent delivers a holistic view of your customer's experience. This treasure trove of data is the key to unlocking growth, refining your offerings, and staying steps ahead of the competition.
“We can support clients where they want it, when they want it, and how they want it. That’s really important to us as a financial services company because money moves anytime during the day 24/7.”
“Customers want fast immediate answers and I think they're very surprised when they get that experience through email. I have seen people really enjoy this and they're giving compliments. And people seem to accept what it's saying much more than a scripted bot. They seem to trust it.”
Get on the path towards 100% Automated Resolution with Ada.
When you work with Ada, you hire an AI Agent with the capabilities to resolve over 70% of your customer service inquiries, across channels and languages, while being up to 8 times less expensive than human agents.
Are you tired of trying to keep up with growing volumes and new customer service channels, all while keeping costs down? Of configuring and maintaining every new channel you support separately? Of delivering a disjointed, inconsistent customer experience?
Ada delivers a comprehensive omnichannel solution that significantly reduces the cost of supporting your customers while simultaneously delivering a better, faster experience.
Companies that get the best results typically have a minimum monthly conversation volume of 3,000 or more.
Sound familiar? Book a call with one of our customer service experts to:
- Review your current setup and identify opportunities for AI in your customer experience
- Discover use cases tailored to your industry
- Learn how Ada's AI Agent can improve your CX and deliver positive ROI