Editorial Newsletter
Inside the Black Box
Breaking down the latest in AI, customer service, and technology — so you don’t have to.
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Past newsletters
- Why your AI agent deserves a seat at the table 🤖 June 2024
- FYI: It’s not about the AI model, it’s how you use it ⚡ May 2024
- Can “AI upskilling” address the AI talent shortage? April 2024
- The anatomy of an AI agent 🤖 March 2024
- 🔥AI is heating up the job market February 2024
- 🗞️Your new favorite AI newsletter has arrived January 2024