September 2025
editorial newsletter
Inside the Black Box
Your monthly look at the AI reshaping customer service.
Read the latest issues
Past issues
- CX’s newest disruptor? Machine customers 🛍️ June 2025
- AI’s climbing the ladder—fast 🚀 May 2025
- Can AI handle inflation better than your CFO? 💸 April 2025
- AI’s outperforming teams—no pressure. 📈 March 2025
- AI is working smarter—are you? 🧠 February 2025
- Trust issues? AI’s taking the first step 🤝 January 2025
- Is AI doing your job too well? 🤔 November 2024
- Back from the dead: Customer-centricity rises again 👻 October 2024
- Customers are warming up to AI — are you? ❤️🔥 September 2024
- Hey generative AI, your ROI is showing 💰 August 2024
- AI is a chance for more customer contact, not less 💥 July 2024
- Why your AI agent deserves a seat at the table 🤖 June 2024
- FYI: It’s not about the AI model, it’s how you use it ⚡ May 2024
- Can “AI upskilling” address the AI talent shortage? April 2024
- The anatomy of an AI agent 🤖 March 2024
- AI is heating up the job market 🔥 February 2024
- Your new favorite AI newsletter has arrived 🗞️ January 2024